Quality Manager (Regulated Industry)

Mentor Technical Group; Jacksonville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Mentor Technical Group seeks a Quality Assurance leader to establish and sustain the Quality Management System across client facilities. You will mentor teams, oversee QMS processes, and ensure compliance with GMP, GDP, and ISO standards in a regulated life sciences environment.

The role requires bilingual English/Spanish communication, strong technical writing, and the ability to manage audits, CAPAs, and continuous improvement initiatives across multiple sites.

Qualifications

• Bachelor's degree in sciences or engineering preferred.
• Minimum 5 years of compliant quality systems experience in a regulated industry.
• Strong written and spoken English and Spanish skills.
• Proficiency with MS Office and QMS tools like TrackWise.
• Knowledge of GMP, GDP and ISO standards.

Responsibilities

• Establish objectives and mentor staff to ensure successful QMS execution.
• Support design, execution, and maintenance of quality system processes.
• Coordinate training for SOP changes or new systems.
• Lead quality system improvements and data analysis.
• Oversee client documentation review and approvals.
• Manage CAPAs, deviations and non-conformances.
• Lead audits and supplier/customer compliance activities.

Skills

Technical writing

Bilingual English/Spanish

Effective communication

Education

Bachelor's degree

Sciences or Engineering preferred

Tools

TrackWise

Job description

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

ESSENTIAL FUNCTIONS: (List specific duties and responsibilities)

1. Ensures the creation, revision, and enforcement of all aspects of MENTOR and the assigned client facilities Quality Management System (QMS), or in situations where MENTOR operates within the client's QMS, facilitates the integration and ongoing oversight aspects required by that QMS.
2. Lead the events & root cause analysis processes.
3. Oversight of the training programs and lead the inspection readiness programs, and vendor management programs.
4. Lead the review and administration of quality service level agreement (SLA) and Quality Management Systems as it pertains to quality and compliance requirements.
5. Also, will be responsible for the development and implementation of a strategy to ensure the client requirements are met
6. Will travel to support MTG clients and operations as required

EDUCATIONAL or EQUIVALENT REQUIREMENTS: (Minimum required to perform the job)

1. Bachelor's degree is required; Sciences or Engineering is preferred.
2. Minimum of five (5) years professional experience in compliance, quality systems and/or internal auditing within the regulated industry.
3. Previous experience leading teams or projects.
4. Requires strong technical writing skills (English and Spanish).
5. Ability to effectively read, write and verbally communicate in English and Spanish.
6. Computer literacy with MS Office applications (Word, Excel, Power Point, Outlook) and Quality Management Systems (e.g. Trackwise).
7. Above average organizing, analyzing and a minimum of math (practical application of fractions, percentages, ratios, proportions, basic algebra) to determine organizational, Customer and regulatory problems and formulate corrective action plans.
8. Ability to adapt to changing responsibilities.
9. Requires effective interpersonal skills as demonstrated through prior experience.
10. Ability to work independently under minimal guidelines and supervision.
11. Working knowledge of applicable regulations and standards, including, but not limited to, GMP, GDP regulations and ISO standards.
12. Ability to motivate, train and develop staff within the MENTOR’s team.
13. Willingness to demonstrate through daily activities a model of continuous monitoring of quality system activities to ensure compliance with documented standards.
14. Demonstrated ability to analyze data and performance metrics.
15. Demonstrate decision making capabilities.

RESPONSABILITIES:

1. Responsible for establishing objectives, mentoring direct and reports and managing resources to ensure successful execution of the Quality Management System.
2. Provide support for design, execution and maintenance of quality system processes at respective departments.
3. Help department to coordinate training to operating procedure changes or new system implementation.
4. Recommend, implement and direct others to modify operational methods and practices along with overall strategy to enhance department effectiveness.
5. Lead the implementation and maintenance of quality systems, including data analysis to identify opportunities for quality system improvement.
6. Maintain independence and oversight for clients documentation review and approval.
7. Reviews and approves protocols and final reports; escalates deviations from performance standards to their management.
8. Monitors and manages clients CAPA’s non-conformances and customer complaints.
9. Managed writing and review operating procedures (OP’s) to ensure compliance, efficiency and clarity.
10. Writing and reviewing quality system work instructions.
11. Responsible for conducting and/or supporting audit finding investigations including but not limited to mitigation, corrective action(s) and preventive action(s) where applicable. Collaborate with department managers to develop and implement sustainable remediation action plans.
12. Leads continuous improvement projects for multiple sites.
13. Actively participates in assigned quality facilities projects.
14. Implement quality compliance processes (i.e. work instructions) and other harmonization processes at multiple sites.
15. Act as a point of contact for customers, suppliers, and internal employees regarding all contracts and compliance requests.
16. Work with all necessary internal departments to ensure compliance requirements are achieved as related to industry and customer expectations based on customer driven goals.
17. Management of all regulatory aspects including external and internal audits, investigations, and corrective/preventive actions.
18. Ensure the adherence of our employees to the standard operating procedures (SOPs) established by the clients.
19. Manage an internal audit process to assure the adherence of the client SOPs 20. Any other duties as required by Quality and Customer Services Director to support normal client’s operations

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.