Quality Manager III

Elkay; Erie (Erie County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Vision Insurance

401(k) with Match

Educational Reimbursement

Paid Holidays

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Quality Manager III to lead the total quality function across multiple sites, drive continuous improvement, and ensure compliance with QMS standards. This role partners with engineering, operations, sourcing, and product management to deliver defect-free products and robust supplier quality programs.

The role requires 6+ years in quality leadership, ISO/QMS experience, and travel up to 50% domestically and internationally.

Qualifications

• BS in Manufacturing, Mechanical or Industrial Engineering required.
• 6+ years of proven experience implementing and managing quality systems and teams.
• Lean Six Sigma Green or Black Belt certification preferred.

Responsibilities

• Develop and maintain the Quality Management System (QMS) and regulatory compliance.
• Lead multi-site quality teams and audits to ensure standards are met.
• Drive continuous improvement and defect reduction across the organization.
• Collaborate with Engineering, Operations, Product Management, and Sourcing.
• Support product launches and supplier quality initiatives.

Skills

Quality management

Lean Six Sigma

Problem solving

Leadership

Data analysis

Audits

Education

BS in Manufacturing, Mechanical or Industrial Engineering

Tools

Microsoft Access

Minitab

Excel

Job description

Quality Manager III The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

Job Summary

The Quality Manager is responsible for all aspects of the organization’s total quality function and driving the internal, Supplier, and Customer quality processes while leading continuous improvement activities following Zurn Elkay Business System (ZEBS), Lean Six Sigma and Quality Management principles. Quality Manager is responsible for multi-site quality controls to ensure adherence to Flow Systems quality standards in alignment with IAPMO, PDI, CSA and ISO standards. The Quality Manager is responsible for leading and developing quality team members across seven sites ensuring compliance to the quality standards. As a member of the Supply Chain and Operations Leadership Team, the Quality Manager will lead the organization’s efforts and foster a culture focused on pursuing zero defects, promoting the manufacturing practices and ensuring superior quality at the source. The Quality Manager is responsible to enable successful launch of new products, resolve supplier quality issues in collaboration with Supplier Quality and to partner with Ops on strategies to ensure our layers of defense are sufficiently robust to prevent quality escapes. This position requires travel that ranges from 25% up to 50% both domestic and internationally .

• Atlanta, Dallas and Fontana Service Centers
• Erie Drains Plant
• Caddo Mills Stainless Drains Plant
• Harborcreek FloThru Plant
• Filamat Green Turtle Plant

This position will reside in either Norcross, GA or Rockwall, TX.

Key Accountabilities

• Responsible for the development, implementation, management, and maintenance of the Quality Management System (QMS) and regulatory compliance in alignment with internal and external quality standards.
• Lead the business unit quality organization across multiple sites to ensure consistent implementation, compliance, and engagement with quality management systems.
• Drive quality standards throughout the organization and serve as the advocate and voice of quality through communication, training, and cross-functional engagement.
• Develop and execute the business unit quality strategy, objectives, and roadmap aligned with operational excellence and customer satisfaction goals.
• Ensure robust systems for inbound, in-process, and outbound inspections that prevent escapes and drive issues to root cause resolution.
• Lead customer quality initiatives, including complaint resolution, warranty reduction, corrective actions, and customer satisfaction improvement efforts.
• Establish and maintain an effective Corrective and Preventive Action (CAPA) process to address internal, supplier, and customer quality issues.
• Partner with Engineering, Operations, Product Management, and Sourcing teams to ensure quality requirements are met for new products, product changes, and supplier qualification activities.
• Support new product development, value engineering, and product launch activities through APQP, PPAP, validation, and quality planning processes.
• Collaborate with suppliers to improve quality performance, resolve supplier quality issues, and drive supplier development initiatives.
• Serve as the business point of contact for third‑party quality certifications and ensure audit readiness across all sites.
• Lead internal, customer, and third‑party audits and ensure timely closure of findings and corrective actions.
• Champion and continuously improve integrated QMS platforms to enhance visibility, compliance, analytics, and process effectiveness.
• Leverage quality data, Voice of Customer (VOC), and performance metrics to drive analytics, root cause identification, and continuous improvement initiatives.
• Drive achievement of key quality metrics including DPMO, COPQ, customer complaints, supplier performance, warranty costs, and audit compliance.
• Establish and maintain quality dashboards, scorecards, and management review processes to monitor business performance and drive accountability.
• Ensure compliance and effectiveness of calibration, measurement systems, testing equipment, and inspection methodologies.
• Lead risk management activities including PFMEA, Control Plans, process capability studies, and quality planning efforts.
• Develop, standardize, and deploy best practices, quality processes, and inspection methods across all sites.
• Lead Lean Six Sigma, ZEBS, and continuous improvement initiatives focused on defect reduction, waste elimination, and process capability enhancement.
• Analyze current processes, develop metrics and scorecards, and implement data-driven improvements that align Quality, Manufacturing, Engineering, Supply Chain, and Customer Service objectives.
• Recruit, develop, coach, and mentor quality team members while building organizational capability and succession plans.
• Manage quality department resources, budgets, capital investments, and strategic initiatives to support business objectives.

Qualifications/Requiements

• BS in Manufacturing, Mechanical or Industrial Engineering required.
• 6+ years of proven experience implementing and managing quality systems and teams.
• 2-4 years of supplier quality experience including new supplier onboarding through the PPAP process, problem resolution in collaboration with the supplier and ensuring adherence to quality standards.
• International experience a plus.
• Experience leading a ISO 9001, QS9000, AS9100 or ISO/TS 16949 based Quality Management System (QMS) in a high‑mix, assembly operation.
• Experience or exposure to IAPMO, NFS, and/or CSA standards a plus.
• Extremely strong leadership skills including presentation, project management, problem solving, multi-tasking, influencing, and verbal/written communication skills a must.
• Demonstrated experience analyzing data using spreadsheet applications, Microsoft Access, and/or Minitab and leveraging data to drive fact based decision making and process improvement.
• Lean and/or Six Sigma experience required. Green or Black Belt certification a plus.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Educational Reimbursement
• Matching Gift Program
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer – Minority/Female/Disability/Veteran

What happens when two remarkable sustainability leaders come together as one? A sustainability powerhouse is born, making a splash in the markets they serve and saving the planet one innovative installation at a time. In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe. Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself. What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay’s story so compelling is the alignment of the two well‑respected companies with powerful legacies and a combined 224‑year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay’s values. We are looking for innovative, energetic people who want to help solve tomorrow’s challenges today. Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on‑the‑job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.