Quality Manager

Heraeus; Wartburg (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Heraeus is seeking a Quality Manager in Tennessee to lead the quality team, ensure adherence to QC/QA protocols, and drive continuous improvement. The role demands a strong supervisory background, proficiency in SAP, and advanced Excel skills.

You will coordinate safety, training, and cross-training while supporting Lean initiatives and 7S programs. The position focuses on maintaining documented methods, facilitating investigations, and delivering improvements in collaboration with production

Qualifications

• Minimum 5 years of supervisory experience.
• Proficient in SAP ERP system.
• Advanced Microsoft Excel skills.

Responsibilities

• Lead as project lead or team member on individual or group projects.
• Manage employee relations including performance reviews, conflict resolution, hiring, promotion and termination decisions.
• Conduct routine meetings with subordinates and maintain open communication.
• Understand QC/QA protocols and corrective/preventative actions.
• Manage time and attendance for employees.
• Oversee safety requirements and safe operation of the team.
• Support 7S/Lean programs or similar initiatives.
• Provide a positive environment and daily leadership to department members.
• Ensure documented methods are followed at all times.
• Create and administer training plans for QC/QA methods and maintain documentation.
• Ensure cross-training to run the department effectively.
• Develop and maintain SPC or similar QC system.
• Lead investigations and close out corrective actions and customer complaints.
• Determine appropriate methods and document per QA/QC policies.

Skills

Supervisory experience

ERP SAP

Advanced Excel

Education

Bachelor's degree or equivalent

Job description

Quality Manager

Date: Jul 9, 2026

Company: Heraeus

Quality Manager

Permanent

About Heraeus

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Precious Metals

With more than 350 years of experience in precious metal processing, Heraeus Precious Metals is one of the world’s leading provider of innovative products and services, such as precious metal trading and recycling. Our products are used in a wide range of industries, for example to reduce climate-damaging gases such as nitrous oxide and methane, or in the form of active pharmaceutical ingredients for the treatment of cancer.

The driving force behind our innovation is our workforce with about 2,500 employees at 11 locations worldwide, who work passionately alongside our partners to develop groundbreaking and sustainable solutions.

Our vision: We create innovative precious metal products and services – leading the way to a sustainable future. To this end, we have set ambitious goals.

The primary responsibility of this position is to be committed to carrying out the Company’s Quality Policy. An employee in this position must focus on customers’ expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers, and other employees. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, and in the plant a hard hat and any other required Personal Protective Equipment (PPE).

Your Role and Responsibilities

• Will be required to participate as project lead or team member on an individual or group basis.
• Responsible for all employee relations including and not limited to performance reviews, conflict resolution, personnel discussions, hiring, promotion and termination decisions etc.
• Conduct routine meetings with subordinates and maintain open communication.
• Understanding of Company Quality Mission and specific laboratory QC/QA protocols and corrective/preventative actions.
• Manages time and attendance issues for employees on a timely basis.
• Oversees the safety requirements, safe operation and conduct of the assigned team members.
• Support and actively participate in Company 7S program, Lean Programs, or similar company programs.
• Responsible to provide a positive environment and serve as a leader on daily basis to department members.
• Assures that documented methods are followed at all times.
• Create training plan and schedule for all personnel in all required methods including required QC/ QA. Will administer training and maintain documentation.
• Ensures sufficient cross-training to effectively run the department at all times
• Develop and maintain SPC or similar QC system for monitoring process performance.
• Lead investigation and follow-up through the closure of all corrective actions and customer complaints.
• Determines appropriate method. Works with staff, production management, and customer service department to create and/or modify methods. Assures all methods are properly documented according to HPMN QA/QC policies.

What is required for this role:

• A minimum of 5 years of supervisory experience is preferred.
• The equivalent combination of education and experience will be considered.
• Must be proficient in ERP system such as SAP
• Possess advanced Microsoft Excel skills.

Demonstrate a high level of integrity, professionalism and leadership ability; exhibit a high level of motivation and initiative with the ability to meet deadlines