Quality Manager

Packaging Corporation of America; Village of Liverpool (NY); On-site; USD 96,000 - 144,000; Full time

Benefits offered by this job

Three weeks paid vacation

Paid holidays

401k with employer match

Medical/Dulal vision and dental cover

Job summary

Packaging Corporation of America (PCA) is seeking a seasoned quality and operations leader at our plant in New York. You will drive continuous improvement, oversee quality and food safety systems, and partner with production to ensure product integrity and regulatory compliance.

The role demands extensive experience in corrugated manufacturing, lean methodologies, and strong data-driven decision making to protect customer trust and environmental stewardship.

Qualifications

• Bachelor's degree required in business, science, statistics, or engineering.
• Minimum seven years in corrugated manufacturing operations.
• Five years using lean tools (root cause analysis, five whys, FMEA).
• Experience with food safety programs and audits.

Responsibilities

• Support and maintain a culture of continuous improvement across the plant by implementing the plant action plan to meet standards.
• Collaborate with production to manage and improve quality and food safety systems; handle data collection and reporting.
• Lead EHS programs, trainings, and audits in support of quality and safety.
• Serve as key contact for the EHS group and plant health and safety team.
• Analyze production and incident data, investigate root causes, and implement process improvements.

Skills

Team Leadership

Lean Manufacturing

Quality Assurance

Data Analysis

Root Cause Analysis

Education

Bachelor's degree in business, science, statistics, or engineering

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People

• Customers
• Trust

Principle Accountabilities

• Support and maintain a culture of “Continuous Improvement” across the plant by developing and implementing the plant’s action plan to meet corporate and customer quality and food safety standards.
• Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality.
• Facilitate and maintain company environmental, health, and safety (EHS) programs including communications, conducting employee trainings, and supporting quality and safety audits.
• Serve as the key point of contact for the EHS group and lead the plant health and safety team, as requested.
• Analyze production and incident data, conduct investigations as necessary, identify root cause, identify process improvement opportunities, and implement quality and safety protocols.
• Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans.
• Write programs and coordinate processes to maintain the plant’s quality and food safety certification(s) and environmental permitting as needed.
• Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc.
• Manage and maintain the plant’s applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained
• Document quality procedures and train supervisors and operators on quality processes.

Basic Requirements

• Bachelor’s degree in business, science, statistics, or engineering required.
• Seven (7) years’ of previous experience in corrugated manufacturing operations.
• Five (5) years’ previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis.
• Experience with food safety and managing food programs.

Preferred Requirements

• Certified quality engineer.
• Food safety certification such as Hazard Analysis Critical Control Point (HACCP).

Knowledge, Skills, And Abilities

• Ability to create and effectively lead teams.
• Experience developing and executing training initiatives.
• Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred.
• Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning.
• Strong negotiation and persuasion skills.
• Strong communication skills with the ability to communicate effectively to solicit buy-in from various audiences.
• Strong interpersonal skills to effectively lead and communicate with production team and management.
• Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines.
• Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently.
• Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members.
• Must be able to travel as necessary and possess a valid U.S. driver’s license.

Compensation And Benefits

• Starting salary range for position: $96,000 - $144,000
• Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer