Quality Manager

ADP, Inc.; Town of Amherst (NY); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

Kistler Instrument Corporation is seeking a detail-oriented Quality Manager to lead North American quality operations, maintain AS9100 compliance, and drive continuous improvement. The role oversees safety standards, audits, and CAPA across manufacturing and engineering teams.

The ideal candidate has 5+ years in Quality Management, strong root-cause analysis skills, and experience with QMS/ERP tools, leading audits and improving processes. Excellent communication and leadership are essential.

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Minimum 5+ years in Quality Management with direct AS9100 experience.
• Strong NCR, root cause analysis, and CAPA experience.
• Proven ability to design, implement, and improve quality processes.
• Experience auditing, Lead Auditor certification preferred.
• Knowledge of EHS protocols and safety program management.
• Strong organizational, analytical, and leadership skills.

Responsibilities

• Lead AS9100 compliance across North American operations, including audits.
• Oversee Non-Conformance processes with root-cause analysis and CAPA.
• Develop and improve quality processes across manufacturing, engineering, and support.
• Coordinate internal quality and safety audits and support customer audits.
• Collaborate cross-functionally to reduce waste and improve product quality.
• Monitor key quality metrics and drive accountability.
• Lead safety and quality incident investigations and corrective actions.
• Deliver quality and safety training to the workforce.
• Serve as regional liaison with customers, suppliers, and teams.
• Support ISO and customer-specific quality certifications and documentation.

Skills

AS9100

Root cause analysis

CAPA

Quality management

Auditing

EHS protocols

Leadership & comms

Education

Bachelor's degree in Engineering

Tools

QMS software

ERP systems

Statistical tools

Job description

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Quality Manager

Full Time Regular Officers/Managers Amherst, NY, US

25 days ago Requisition ID: 1406

Salary Range: $93,000.00 To $125,000.00 Annually

Join Kistler - A Global Leader in Measurement Technology!

AtKistler, we're revolutionizing industries with cutting-edge dynamic measurement technology that helps customers optimize their products and processes. From automotive development to smart manufacturing, our Swiss-engineered sensor solutions are driving the future of electrified drive systems, industrial automation, and emission reduction.

About the Role:We are seeking a detail-oriented and experienced Quality Manager to lead our North American quality operations. This individual will play a key role in maintaining AS9100 compliance, managing non-conformance processes, and driving continuous improvement initiatives across the organization. In addition, this role oversees and ensures adherence to all applicable safety standards and protocols in the region. The ideal candidate brings a strong background in Quality Management Systems, root cause analysis, and audit execution, along with a passion for building a proactive culture of quality and safety.

Key Responsibilities:

• Lead and maintain AS9100 compliance across all North American operations, including managing documentation, conducting internal audits, and supporting external audits.
• Oversee the Non-Conformance process, including root cause analysis, corrective/preventive actions (CAPA), and resolution tracking.
• Develop, implement, and improve quality processes, procedures, and standards across manufacturing, engineering, and support functions.
• Coordinate and conduct internal quality and safety audits, and support third-party and customer audits.
• Collaborate cross-functionally to identify and eliminate process inefficiencies, improve product quality, and reduce variation and waste.
• Monitor and report on key quality metrics, driving accountability and transparency throughout the organization.
• Lead incident investigations and corrective actions related to safety and quality issues.
• Develop and deliver quality and safety training to ensure workforce awareness and compliance.
• Serve as the primary regional liaison for quality and safety topics with customers, suppliers, and internal teams.
• Support and maintain ISO and customer-specific quality certifications and documentation.

Qualifications:

Required:

• Bachelor's degree in Engineering, Quality Management, or related field.
• Minimum of 5+ years' experience in Quality Management, with direct AS9100 experience required.
• Strong understanding of Non-Conformance Report (NCR) processes, root cause analysis tools (5-Why, Fishbone, etc.), and CAPA systems.
• Proven ability to design, implement, and improve quality and business processes.
• Experience with internal and external auditing, ideally with Lead Auditor certification.
• Knowledge of EHS (Environmental Health & Safety) protocols and safety program management.
• Highly organized, with strong attention to detail and analytical skills.
• Effective communication and leadership skills with the ability to work across teams and with senior management.
• Proficiency in quality tools and systems (e.g., QMS software, ERP systems, statistical tools).

Preferred:

• Certified Lead Auditor (AS9100 or ISO 9001) (preferred).
• Lean, Six Sigma, or other Continuous Improvement certifications.
• Experience in the aerospace, defense, or advanced manufacturing industries.

Why Kistler?

At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:

• Medical, dental, vision, life, and disability coverage
• 401(k) plan with a 4% company match
• Generous personal and vacation time

Join a team that's shaping the future of measurement technology. We look forward to meeting you!

Kistler Instrument Corporation is an Equal Opportunity Employer.