Quality Manager

Berlin Packaging; Secaucus (NJ); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Profit sharing

Paid time off

Job summary

Berlin Packaging, the premier supplier of rigid packaging, seeks a Quality Manager to support the Quality Service Division, expand services, and drive packaging business growth. You will liaise between customers and internal departments to ensure the Quality Program runs efficiently.

The role requires a bachelor’s degree in engineering or quality management, at least five years in quality leadership, and strong root cause analysis. This is a hybrid role with some travel to supplier sites.

Qualifications

• Bachelor degree in Engineering, Quality Management, or other technical discipline.
• Credible knowledge of packaging manufacturing techniques and materials.
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to travel as needed.

Responsibilities

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the “Berlin Values”.

Skills

Quality Management

Root Cause Analysis

Customer Liaison

Training

Documentation

Education

Bachelor's degree in Engineering or Quality Management

Tools

ISO 9001

SOP Writing

QMS Audits

Job description

Berlin Packagingis the premier supplier of rigid packaging.With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.

Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth.Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!

Are you looking for the opportunity of a lifetime? If so, we are hiring aQuality Manager who will be responsible for increasing sales revenue for Berlin by selling the Quality Service Division value added services in exchange for new or incremental packaging business. This person will also ensure that all aspects of the Quality Program function efficiently and serve as the liason between Customers and other departments.

Key Accountabilities:

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the “Berlin Values”.

Knowledge, Skills, Abilities:

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Ability to travel as needed.
• This role is hybrid and work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.

NY/NJ Base Pay Range

$95,000 - $125,000 USD

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12weeks
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

At Berlin Packaging, we look at candidates’ skills but hire based on traits . We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for employment-based immigration sponsorship, now or in the future. This includes, without limitation, H-1B and other work visas, OPT/CPT STEM extensions, and green card (PERM/I-140) sponsorship, regardless of whether a green card process has already begun with a different employer. Candidates must have independent, unrestricted authorization to work in the United States for the full duration of employment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Berlin Packaging’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.