Quality Manager

Impact Employment Solutions; Romulus (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Impact Employment Solutions seeks aQuality Manager for our automotive warehousing & distribution operations in the U.S. You will lead the quality assurance program, oversee site quality engineers, manage internal and external audits, and drive continuous improvement to meet customer, regulatory, and company standards.

You will coordinate QMS activities, manage audits, and track KPIs while collaborating with Operations, Engineering and PM on corrective actions.

Qualifications

• 7+ years of experience in Quality Management, preferably in automotive or 3PL/manufacturing environments.
• Strong knowledge of ISO 9001 and/or IATF 16949 standards.
• Experience with PPAP, FMEA, Control Plans, and 8D methodologies.
• Previous supervisory or leadership experience required.
• Excellent problem-solving, analytical, and data-driven decision-making ability.
• Effective communicator with both internal teams and customers.
• Strong knowledge of Microsoft Word, Excel, and Power Point.

Responsibilities

• Quality Management System (QMS): Develop, implement, and maintain company-wide QMS aligned with ISO/IATF and customer requirements.
• Coordinate management reviews and lead corrective/preventive actions process.
• Plan, schedule, and oversee internal quality audits; lead customer and third-party audits and close findings.
• Manage customer scorecards and 8D responses; collaborate with Operations, Engineering, and PM to address customer concerns.
• Support new projects with quality plans (PFMEA, Control Plans, Inspection Instructions); assist process validation.
• Train corporate and operations teams in quality procedures; monitor root cause and corrective actions.
• Develop and maintain quality dashboards and reports for leadership review; report on key KPIs.

Skills

Quality management

Leadership

Problem solving

Data-driven decision making

Communication

Microsoft Office

Job description

QUALITY MANAGER (Automotive Warehousing & Distribution (U.S.)

Position Type: Direct Hire

Position Shift: 1st Shift

Job Overview

The Quality Manager is responsible for leading the company’s quality assurance and compliance programs to ensure all services, processes, and deliverables meet customer, regulatory, and company standards. This role oversees site quality engineers and quality systems, manages internal and external audits, and drives continuous improvement initiatives to enhance operational performance and customer satisfaction.

Responsibilities and Duties

• Quality Management System (QMS)
• Develop, implement, and maintain company-wide Quality Management System in alignment with ISO/IATF and customer-specific requirements.
• Create, implement, and maintain document management strategies.
• Ensure document control, process standardization, and consistent adherence to quality procedures.
• Coordinate management reviews and lead corrective/ preventative actions process.
• Audits & Compliance
• Plan, schedule, and oversee internal quality audits.
• Lead customer and third-party audits, ensuring timely closure of findings.
• Maintain compliance with safety, environmental, and customer standards.
• Customer Quality Interface
• Manage customer scorecards (Super G) and 8D responses
• Collaborate with Operations, Engineering, and Project Management to ensure timely and effective resolution of customer concerns.
• Quality Engineering & Support
• Support new project launches through quality plan creation (PFMEA, Control Plans, Inspection Instructions)
• Collaborate with Engineering on process validation and process capability analysis.
• Training & Development
• Ensure corporate and operations teams are properly trained in quality procedures.
• Partner with Training & Development team to integrate standards into onboarding and training processes.
• Monitor root cause and corrective action activities for internal and external issues.
• Identify and implement improvement projects to reduce rework, fall out, and waste.
• Track and drive improvements in key quality KPIs (PPM, audit findings, customer complaints).
• Reporting & Metrics
• Develop and maintain quality dashboard and reports for leadership review.
• Monitor and report key metrics such as customer scorecards, internal fall out rates, audit findings, training and compliance rates, and corrective action status.
• Present regular quality performance summaries to senior leadership.

Qualifications

• 7+ years of experience in Quality Management, preferably in automotive or 3PL/manufacturing environments.
• Strong knowledge of ISO 9001 and/or IATF 16949 standards.
• Experience with PPAP, FMEA, Control Plans, and 8D methodologies.
• Previous supervisory or leadership experience required.
• Excellent problem-solving, analytical, and data-driven decision-making ability.
• Effective communicator with both internal teams and customers.
• Strong knowledge of Microsoft applications such as Word, Excel, and Power Point.