Quality Manager

Sturm, Ruger & Company, Inc; Prescott (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

Sturm, Ruger & Company, Inc. in the Ruger Gun Division is seeking a Quality Engineering Manager to lead and improve manufacturing systems and processes through coaching and mentoring of manufacturing leaders, engineers, purchasing and shop-floor teams.

The role focuses on establishing quality goals across supplier, process, product and customer, driving PPAP, APQP, and robust measurement practices, and fostering a culture of servant leadership and continuous improvement.

Responsibilities

• Establish and maintain short and long term quality goals for Manufacturing that include all 4 pillars of quality: Supplier, Process, Product and Customer.
• Maintain and improve the Quality System collaborating with all Gun Division Quality Managers, which delivers a measured and stable manufacturing environment.
• Provide guidance to manufacturing engineers to create processes highly specific to content, sequence, timing and outcome, establishing robust plans to maintain process control and ongoing quality while minimizing waste.
• Collaborate with Lead Engineers (Mfg. and Product) to develop, deploy and maintain product and internal quality standards.
• Coach, mentor and ensure all engineers conduct proper new part and process introductions, and ongoing process change integrity.
• Ensure all new product development efforts are completed in accordance with the New Product Development Process.
• Manage New Product Development Quality through strong support of the APQP process.
• Establish QE roles and responsibilities for all programs through these tools and practices.
• Drive a culture of quality early in programs to support on time programs with a ZERO defect expectation.
• Develop and maintain Quality Engineering Standards in all areas of the plant.
• Maintain calibration of all key measurement equipment at the necessary frequency to ensure robust and accurate measurements.
• Lead and support Monthly reporting to Value Streams for Top issues. Coordinate all repairs with the Value Streams and drive Permanent Corrective Actions back to the source.

Job description

Quality Engineering Manager – Ruger Gun Division

We are looking for an active hands-on manager who will develop, establish and continually improve manufacturing systems and processes through coaching and mentoring all manufacturing leaders, engineers, purchasing and team members.

Guiding Principles

• Engage all people through Servant Leadership
• Respect and trust each other, value relationships
• Communicate openly and honestly; be direct and approachable
• Ask for Help! Learn and improve continuously
• Be process and results oriented
• Drive decision-making, empowerment and accountability to the lowest appropriate level
• Be proactive and respond quickly
• Decide and go

Leadership Responsibilities

• Establish and maintain short and long term quality goals for Manufacturing that include all 4 pillars of quality: Supplier, Process, Product and Customer.
• Establish a balanced scorecard tracking COPQ through the ongoing daily, monthly, quarterly and annual measures of the quality system as it relates to: Customer Returns, Scrap – Total System and by Process, Change Control Lead (process and product), Deviations, Supplier Issues, Scorecard, NPD Launch / PPAP.
• Maintain and improve the Quality System collaborating with all Gun Division Quality Managers, which delivers a measured and stable manufacturing environment.
• Provide guidance to manufacturing engineers to create processes highly specific to content, sequence, timing and outcome, establishing robust plans to maintain process control and ongoing quality while minimizing waste.
• Collaborate with Lead Engineers (Mfg. and Product) to develop, deploy and maintain product and internal quality standards.
• Coach, mentor and ensure all engineers conduct proper new part and process introductions, and ongoing process change integrity.
• Ensure all new product development efforts are completed in accordance with the New Product Development Process.
• Manage New Product Development Quality through strong support of the APQP process.
• Establish QE roles and responsibilities for all programs through these tools and practices.
• Drive a culture of quality early in programs to support on time programs with a ZERO defect expectation.
• Develop and maintain Quality Engineering Standards in all areas of the plant.
• Standards include early introduction requirements to daily production expectations: Process Capability, pFMEA, Process Sheets, Gage Control Plans, Gage Qualification and MSA practices in support of Process Gemba principles.
• Maintain robust measurement practices for the ongoing development, execution and evaluation of Ruger products, driving a low cost high impact outcome.
• Evaluate inspection and other equipment to meet current and future production needs, NDT testing equipment evaluation and needs for the business.
• Develop and maintain all Metallurgical inspection equipment, Gaging systems and types: CMM, Keyence, variable data and functional style gaging methods.
• Maintain a robust Quality Lab in accordance with Ruger Quality Standards.
• Maintain calibration of all key measurement equipment at the necessary frequency to ensure robust and accurate measurements.
• Guide and assist Ruger engineers and team members in technical problem solving while mentoring through rigorous root cause analysis.
• Maintain a consistent form of inspection for the following needs of the organization: Incoming Inspection or supplier parts, Hardness inspection: Macro and Micro Non-Destructive Testing, Support for Engineering: various specialized checks.
• Develop and maintain a strong process for supporting purchasing through strong supplier quality engagement to prevent incoming quality issues with suppliers through outgoing quality with customers.
• Supplier Development Support and engagement to deliver consistent parts from the supply base.
• Tracking and management of supplier issues with focus on permanent corrective actions.
• Develop strong relationships, with not only Ruger sourced suppliers, but with Ruger internal Value Streams as your key customers.
• Support Manufacturing with a Process Change Request (PCR) and approval process. Manage ongoing changes to ensure actions are tracked and closed as appropriate or open concerns and issues are mitigated.
• Support the system which prevents untracked change with unintended consequences.
• Lead the Customer Service Repair Technicians for all customer returns.
• Maintain all key KPI’s for customer service which include Less than 5 day average turnaround time from Dock to Ship.
• Lead and support Monthly reporting to Value Streams for Top issues. Coordinate all repairs with the Value Streams and drive Permanent Corrective Actions back to the source.
• Coach and mentor all manufacturing team members to engage with strong servant leadership and communication to the shop-floor associates, as well as all stakeholders.
• Participate as a leader in recruitment of Key team members.
• Participate in Key team member performance evaluations and development plans.

Culture & Core Values

• Integrity, Respect, Innovation and Teamwork.
• Positive attitude.
• Good attendance.
• Capability of harmoniously working with other teammates.
• Exhibit quality work.
• Advocate a safe work environment.
• Strengthen the Company’s core values of Integrity, Respect, Innovation and Teamwork.

We are looking for dedicated individuals with all levels of experience who would like to join our team. The applicants we seek must have a positive attitude, a willingness to learn, and an ability to work with others to promote the Company’s core values of Integrity, Respect, Innovation and Teamwork.

Eligibility: You must be a minimum of 18 years old. You must be able to pass a background and drug screen. You know what days and/or hours you are available to work. You have a desire to be a part of an American Tradition.