Quality Manager

Signify; New Jersey; On-site; USD 182,000 - 228,000; Full time

Job summary

Signify is seeking a Quality Manager in Burlington, MA to formulate and implement long-term quality, regulatory, and compliance policy. You will enforce the QMS, manage global product compliance, and lead a team of 7–8 professionals across Advanced Quality and Compliance Engineering.

The role requires a BE in Electrical Engineering or related field with 7 years in quality roles in the lighting industry, strong leadership, and the ability to drive KPI improvements and risk management.

Qualifications

• Bachelor’s degree in Electrical Engineering or related engineering discipline and 7 years of experience in quality engineering in the lighting industry.
• Experience with quality systems, audits, and regulatory compliance.
• Willingness to travel 10% domestically and internationally.

Responsibilities

• Enforce compliance to the quality management system and support audits.
• Manage product compliance to regulatory requirements worldwide to support global sales.
• Lead handling of escalated field quality complaints and communications.
• Lead quality reporting and drive KPIs including DRM, field failure rates, and NPS.
• Supervise a team of about 7–8 employees with titles such as Field Quality Manager and Quality Engineer.

Skills

Quality engineering

Leadership

Regulatory compliance

Audits

Quality management

Education

Bachelor’s degree in Electrical Engineering or related engineering discipline

Tools

PPAP

8D

FMEA

Risk Management

ISO 9001:2015

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we’re breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

More about the role

This is an exciting job opportunity for you as a Quality Manager in Burlington, Massachusetts with Signify to formulate and implement the business’ long-term quality, regulatory, and compliance policy.

Key Responsibilities:

• Enforce compliance to quality management system, develop and maintain quality processes, and support audits of the quality management system.
• Manage compliance of products to regulatory requirements (related to safety, EMC, and the environment) from around the world to support global sales of products.
• Lead handling of escalated field quality complaints (including internal and external communication) from around the world to ensure customer satisfaction.
• Make final decisions on quality-related topics. Respond to customer inquiries on quality-related topics.
• Lead quality reporting and drive improvements in KPIs including Cost of Non-Quality, Field Failure Rates, zero hour return rates, Field Incidents, Complaint Resolution Time, customer NPS, Employee Engagement survey results, Delivery Reliability Metrics (DRM), and various advanced quality metrics related to FMEA action implementation, AQP maturity, etc.
• Motivate and inspire members of the quality team and other teams to resolve existing issues, prevent future issues, and pursue continuous improvement in quality.
• Motivate employees to perform at the highest level.
• Coach, train, and develop team members on key aspects of Quality and new product development including Supplier Quality, Customer/Field Quality, Structured Problem Solving, Root Cause Analysis, Advanced Quality, Risk Management, PPAP, 8D, FMEA, Validation testing, Quality Management Systems, ISO9001:2015, Compliance Engineering, New Product Development and Launch processes.
• Lead and manage a team of approximately 7-8 direct reports (including one people manager managing additional employees) responsible for various aspects of product quality including: Advanced Quality, Compliance Engineering, and Field Quality Engineering.
• Responsible for working closely with product development teams to ensure new and existing products meet all applicable safety, EMC, and environmental regulations.
• Identify applicable standards, interpret them, and translate them into clear requirements for R&D engineers to follow as they develop new and improved products.
• Interface with regulatory agencies (including UL and FCC) to achieve and maintain certification for new and existing products and work with other compliance engineers to achieve certifications for other regions, while serving as the overall compliance representative on the project teams for most new product development projects.
• Responsible for Prediction of Reliability and Lifetime of Product based on the design parameters and test results after running simulation on reliability tools.
• Provide guidance to design engineers, Test engineers team during new product development on robust Quality Tests Plans, Test Standard Operating Procedures, implementing lifetime prediction tools, Component Derating Guidelines, Voltage- Current Mapping.
• Review new and existing Technical Standard Operating Procedures (TSOPs) and update as per project requirements.
• He will ensure that customer and compliance requirements are incorporated into product functional specifications and support risk and failure analysis (DFMEA) using robust engineering tool to ensure functional specification requirements and severity are fully met.
• Directly supervises 7-8 employees with the following job titles: Field Quality Manager ; Advanced Quality Engineer ; Validation Engineer; Quality Lab Engineer; Quality Lab Technician ; and Product Compliance Engineer.
• 10% international and domestic travel required.

What you’ll need— Education and Qualifications/Skills and Competencies

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor’s degree in Electrical Engineering or related engineering discipline and 7 years of experience in quality engineering roles; and the lighting industry.
• Experience must also include the following:

Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary: $182,350 - $228,012

Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.