Quality Manager

Automatic Data Processing, Inc.; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Automatic Data Processing, Inc. in Grand Rapids, MI seeks a Quality Manager to lead the Quality Management System across press and coil operations, ensuring compliance with customer, regulatory and internal requirements.

The role drives continuous improvement, leads quality teams, and sustains a culture of quality excellence and customer satisfaction. You will oversee PPAP submissions, audits, MRB and corrective actions, develop quality planning tools, and mentor Quality Engineers and

Qualifications

• Must understand IATF16949 quality system requirements.
• Experience with PFMEAs, Control Plans, PPAP and MRB.
• Ability to lead internal and external quality audits.
• Strong problem-solving and data analysis skills.

Responsibilities

• Lead, develop, implement, and maintain the Quality Management System for Press and Coil operations.
• Establish quality objectives, metrics, and improvement plans aligning with goals and customer expectations.
• Manage quality personnel including Quality Engineers, Technicians, Lab Technicians, and Inspectors.
• Oversee PPAP submissions, customer certifications, and IMDS requirements; ensure launch readiness.

Skills

Quality leadership

Continuous improvement

Documentation & records

Education

Associates degree in related field

CQE certification preferred

7+ years Quality Engineer experience (press/ die)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Manager

Quality/Lean MFG Grand Rapids, MI, US

SUMMARY

The Quality Manager is responsible for leading and maintaining the organization's Quality Management System (QMS) while ensuring compliance with customer, regulatory, and internal requirements. This position provides leadership for quality assurance activities across Press and Coil operations, drives continuous improvement initiatives, manages customer and supplier quality concerns, and develops a culture focused on quality excellence and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Must maintain a regular, reliable, consistent and punctual attendance in accordance with assigned schedule and time off policies. Other duties may be assigned.

• Lead, develop, implement, and maintain the Quality Management System for Press and Coil operations to ensure compliance with customer, regulatory, and company requirements.
• Establish quality objectives, metrics, and improvement plans that align with company goals and customer expectations.
• Manage and oversee quality personnel, including Quality Engineers, Quality Technicians, Lab Technicians, and Inspection personnel, providing leadership, coaching, training, and performance management.
• Ensure effective development, implementation, and maintenance of quality planning tools, including PFMEAs, Control Plans, Process Flow Diagrams, inspection criteria, and work instructions.
• Oversee Production Part Approval Process (PPAP) submissions, customer certifications, IMDS requirements, and launch readiness activities.
• Lead internal and external quality audits, including customer audits, certification audits, and supplier audits, ensuring timely closure of findings and corrective actions.
• Direct Material Review Board (MRB) activities, ensuring effective disposition of nonconforming materials and products while minimizing quality risks and costs.
• Manage customer quality concerns, complaints, and corrective action activities utilizing structured problem-solving methodologies to ensure timely resolution and prevention of recurrence.
• Serve as the primary quality liaison between customers, suppliers, operations, engineering, and leadership teams.
• Oversee product containment, safe launch activities, certification programs, and product audit systems to ensure ongoing compliance with customer requirements.
• Monitor quality performance indicators, analyze trends, and implement continuous improvement initiatives to reduce defects, improve process capability, and enhance customer satisfaction.
• Ensure calibration systems, inspection equipment, and measurement systems are maintained and compliant with applicable standards.
• Lead quality-related training initiatives, including blueprint reading, measurement techniques, statistical process control (SPC), problem-solving methodologies, and quality system requirements
• Promote and support continuous improvement activities utilizing Lean Manufacturing, Six Sigma, and risk-based thinking principles.
• Participate in strategic planning and cross-functional initiatives to support business growth, operational excellence, and customer satisfaction.
• Maintain working knowledge of all applicable Quality Objectives, Quality System Policies, Procedures, Work Instructions, and Customer-Specific Requirements.

IMPACT ON CUSTOMER QUALITYFailure to perform these activities will likely result in dissatisfaction to the internal/external customer.

• Follow established instructions and quality standards.
• Maintain accurate records.
• Good communication with customer as needed and assist in meeting customer expectations.
• Assist with completing Corrective Actions on time.
• Assist with implementing the Dennen Launch Process/PPAP to meet customer requirements.
• Develop/improve statistical methods for continual improvement of processes.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must be familiar with press: stamping/blanking and IATF16949 Quality System requirements and responsibilities.

Associates degree in related field, CQE is preferred and/or minimum of seven years' experience as a Quality Engineer with experience with a press (stamping/blanking), or tool & die environment

CERTIFICATES, LICENSES, REGISTRATIONS

LANGUAGE SKILLS

Has the ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and the ability to write routine reports and correspondence. Also has ability to speak effectively before groups of customers or employees.

ThePHYSICAL DEMANDS AND WORK ENVIRONMENTdescribed here are representative of those that must be met/encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The employee is regularly required to finger, handle, feel and reach; frequently required to stand, walk, sit, and talk or hear; occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

The employee is regularly exposed to moving mechanical parts. The noise level is usually moderate.