Quality Manager

Lippert; Goshen (IN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefit offerings including medical, dental, vision, and 401k.

Career development and mentoring opportunities.

Unique, inclusive and supportive company culture.

Job summary

Lippert is looking for a Quality Manager in Goshen, Indiana to oversee and manage quality assurance across the organization. You will design, implement, and monitor quality systems to ensure products and services exceed customer expectations.

The ideal candidate will have a bachelor’s degree or equivalent experience, a minimum of 5 years in quality assurance, and certification in CQE, CQM, or Six Sigma. Full-time position with comprehensive benefits including medical, 401k, and vacation.

Qualifications

• 5+ years of experience in quality assurance or quality management.
• Experience in developing quality policies and systems.

Responsibilities

• Design and implement quality assurance systems and processes.
• Conduct periodic audits to assess the effectiveness of the quality management system.
• Investigate customer complaints and recommend corrective actions.

Skills

Strong communication skills

Team player mentality

Decision making

Attention to detail

Education

Bachelor’s degree in a technical discipline

CQE, CQM, or Six Sigma Black Belt certification

Job description

Who We Are

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation and premium products to all of our customers.

What You Will Get

• Unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more.
• Fair and competitive compensation.
• Career development and mentoring opportunities to grow.
• Holiday, personal and vacation days.

Summary / Objective

The Quality Manager is responsible for overseeing and managing all aspects of quality assurance within the organization, ensuring that the company's products and services meet and exceed customer expectations. This includes the development and implementation of quality policies, procedures, and systems, as well as monitoring and improving the overall performance of the organization.

Duties and Responsibilities

• Design and implement quality assurance systems and processes.
• Develop and maintain quality standards in accordance with regulatory and industry requirements.
• Monitor and review product designs to ensure compliance with quality standards.
• Ensure that appropriate quality testing is conducted and that test results are accurately documented.
• Conduct periodic audits to assess the effectiveness of the quality management system.
• Investigate customer complaints and recommend corrective actions.
• Analyze quality data to identify trends and recommend improvements.
• Develop and provide training on quality assurance processes and techniques.
• Stay up to date with industry standards and regulations.
• Oversee the development and implementation of quality management systems, processes, and procedures to ensure compliance with these requirements.
• Provide guidance to other departments on customer and QMS.

Working Conditions

• Primarily indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience in lieu of a degree.
• 5+ years of experience in quality assurance or quality management.

Essential Functions

• Design and implement robust processes, procedures, and controls to ensure product and service quality meet or exceed customer expectations.
• Collect, analyze, and report on quality data to identify trends, measure performance, and inform decision‑making.
• Conduct root cause analysis to identify the sources of quality issues and implement preventive and corrective actions.
• Identify potential risks to product and service quality and develop risk mitigation strategies.
• Allocate and manage resources, including personnel, equipment, and budgets, to ensure effective implementation of quality management initiatives.
• Provide leadership and direction to the quality team, fostering a culture of accountability, collaboration, and continuous improvement.

Competencies

• Strong communication skills, both verbally and written.
• Team player mentality.
• Decision making.
• Ability to manage multiple projects simultaneously.
• Attention to detail.

Supervisory Responsibility

This position could have the following positions reporting to it: Quality Specialist, Quality Engineer, Quality Analyst, Quality Coordinator, Quality Technician, Quality Inspector.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear, and must be very active. Requirements include standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day, with the ability to lift and/or move items over 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type / Expected Hours of Work

This is a full‑time salary position, and hours/days of work are decided by production schedules and your reporting manager.

Travel

Travel will be moderate and primarily local during the business day.

Preferred Education and Experience

• CQE, CQM, or Six Sigma Black Belt certification.
• Management/Leadership experience.

AAP / EEO Statement

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave‑of‑absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel‑related decisions are based solely upon legitimate, job‑related factors, such as skill, ability, past performance, and length of service with Lippert.

Work Authorization / Security Clearance

Must be legally authorized to work in the United States.

Know Your Rights