Quality Manager

NCSL International; Galesburg, Northern (IL, KY); Hybrid; USD 96,000 - 132,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

AD&D, and Life Insurance

Matching 401(k) Contribution

Employee Stock Purchase Plan

Health Savings Account

Flexible Spending Account

Up to 3 Weeks Vacation

12 Paid Holidays

Annual Bonus Eligibility

Educational Reimbursement

Matching Gift Program

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Quality Manager to oversee the entire Quality Management System (QMS) across design, sourcing, manufacturing, and service. You will lead quality teams, drive continuous improvement, and partner with cross-functional stakeholders to ensure defects are reduced and customer satisfaction remains high.

The role focuses on CAPA, internal audits, process control plans, and monitoring KPIs to elevate quality performance while aligning with lean

Qualifications

• Bachelor's degree in engineering, quality management, or related field.
• 5–10 years of progressive quality experience; 5+ years in a leadership role.
• Proficiency with ISO standards such as ISO 9001 and corrective actions.

Responsibilities

• Manage and continuously improve the QMS to support quality, efficiency, and regulatory compliance.
• Lead cross-functional quality initiatives to improve compliance, productivity, and risk mitigation.
• Serve as primary contact for regulatory inspections and audits; maintain knowledge of regulations.

Skills

Quality leadership

Cross-functional collaboration

Data analysis

Communication

Education

Bachelor's Degree in Engineering/Quality Related

Tools

ISO 9001

APQP & PPAP

FMEA

Measurement Tools

Job description

Quality Manager

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Quality Manager is responsible for overseeing the entire Quality Management System (QMS) for Intellihot platform. This position tracks and continually improves operational processes to maximize design intent of fit, form, and function for components, products, and services to meet or exceed customer expectations. The Quality Manager provides Quality leadership in all processes from New Product Development/Introductions, sourcing, purchasing, receiving, manufacturing and assembly support, sustaining engineering, audits, Tech Services, and through returned goods. This position provides metrics development and assessment for awareness and continual improvement, supports operations through Managing Job Specific Work Instructions and part programming, and focus on building a proactive, preventative quality culture, leading quality assurance teams, driving continuous improvement, and reducing costs related to defects.

Essential Job Functions

• Manage and continuously improve the QMS to align with lean manufacturing principles, ensuring it supports product quality, operational efficiency, and regulatory compliance.
• Lead cross-functional quality initiatives that drive measurable improvements in compliance, productivity, and risk mitigation.
• Serve as the primary point of contact for regulatory inspections and audits. Maintain up-to-date knowledge of applicable regulations and ensure organizational practices remain compliant. Lead efforts to identify and address compliance gaps proactively.
• Utilize data-driven methods (e.g., Lean Manufacturing, Six Sigma, SPC) to improve process capability, reduce waste, and improve quality KPIs.
• Investigate quality deviations, lead Corrective and Preventive Action (CAPA) processes, and manage customer complaints to ensure high-quality delivery.
• Collaborate with various department staff to provide data about current quality levels and expertise for maintaining and improving the quality of work and products.
• Develop, implement, and maintain incoming inspection procedures and sampling plans based on risk and product criticality.
• Analyze inspection data and generate reports to track quality trends, KPIs, and target continuous improvement.
• Manage quality team through mentoring and coaching, while creating and implementing quality training procedures.
• Proactively identify and mitigate risks to product quality and safety.
• Perform other duties as assigned.

Education and Experience

• Bachelor's Degree required; Bachelor of Engineering, Quality Management, or a related field.
• 5-10 years of progressive experience in Quality, 5+ years experience in a leadership role.
• Travel Requirements: <5 % of time.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Demonstrated experiences in corrective actions, root cause analysis (5 Whys, Fishbone), FMEA, and control plans.
• Proficiency with ISO standards such ISO 9001.
• Ability to read, analyze, and interpret technical procedures, drawings, specifications, and governmental regulations.
• Understanding of Measurement Tools Calibration.

Knowledge, Skills, and Abilities and Behaviors

• Demonstrated leadership capability with a proven track record of leading, developing, and influencing both direct and matrixed teams to achieve strategic business objectives and drive organizational success.
• Exceptional ability to influence, align, and motivate cross-functional stakeholders, fostering collaboration and driving consensus to deliver desired business outcomes in complex environments.
• Strong presentation, facilitation, and organizational skills, with the ability to effectively communicate complex concepts, engage diverse audiences, and manage multiple priorities with precision and efficiency.
• Excellent verbal and written communication, documentation, and analytical problem-solving skills, with a demonstrated ability to identify issues, develop practical solutions, and drive continuous improvement.
• Technical Competencies: Quality Management Systems, Auditing, APQP & PPAP, Root Cause Analysis, Statistical Analysis, Manufacturing Processes, Non-Conformance and Corrective Actions and Supplier Development.
• Analytical & Problem Solving Skills: Data Driven Decision Making and Risk Management.
• Communication: Detailed Report Writing, Audit Summaries and Negotiating with Suppliers to Adopt Quality Improvements/Corrective Actions.
• Soft Skills: Attention to Detail, Adaptability and Continuous Improvement Mindset.

The compensation range(s) identified below are a good faith estimate of the salary expected to be paid as performed from these locations. Actual salaries may vary based on compensable factors including but not limited to skillset, experience, education and training, and other relevant business and organizational factors. Most candidates will start in the lower half of the range.

$96,214.00 - $132,294.00

Benefits

• Medical, Dental, Vision, Disability, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Employee Stock Purchase Plan
• Health Savings Account
• Flexible Spending Account (FSA) - Healthcare & Dependent Care
• Up to 3 Weeks Vacation
• 12 Paid Holidays
• Paid Parental Leave
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan - purchase company stock at a discount!

Third Party Agency: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Equal Opportunity Employer - Minority/Female/Disability/Veteran