Quality Manager

North American Specialty Glass LLC; Fostoria, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Weekly Pay

PTO & Holidays

401(k) match

HRA

Life Insurance

Job summary

Custom Glass Solutions is seeking a Quality Manager to lead site quality, regulatory compliance, and customer satisfaction at our Fostoria, OH location. You will report to the Plant Manager and guide the Leadership Team in quality strategy and problem solving.

Responsibilities include audits, document control, FAI, supplier performance, and MOR presentations. A strong background in ISO/IATF standards and Lean methods is required, with leadership and coaching skills to develop teams.

Qualifications

• Bachelor’s degree required with 5+ years manufacturing quality leadership experience.
• Strong knowledge of ISO 9001, IATF 16949 and APQP processes.
• Experience with quality tools: root cause analysis, CAPA, SPC, FMEA.

Responsibilities

• Own and ensure achievement of site quality goals and metrics.
• Lead customer audits and manage QA documentation (manuals, SOPs, specs).
• Oversee non-conforming material resolution with customers.
• Conduct First Article Inspections (FAI) and supplier scorecards.
• Analyze monthly quality data and present MOR to leadership.
• Drive Lean and MOS initiatives to reduce waste and improve performance.
• Coach and develop staff; recruit and onboard to build capabilities.

Skills

Quality leadership

ISO 9001

IATF 16949

APQP

Lean Manufacturing

CAPA

SPC

FMEA

Leadership

Communication

Education

Bachelor’s Degree in Manufacturing, Business or related field

Tools

Quality management software

Job description

Posted Monday, August 10, 2026 at 4:00 AM

Effective July 1, 2025: CGS Health benefits start on Day 8 of employment (1 week waiting period after hire).

About the Role:

Custom Glass Solutions is seeking a talented individual to join our Leadership Team! The Quality Manager will be responsible for ensuring that all glass products, processes, and systems meet required quality standards, comply with industry regulations, and align with customer expectations. This person will report to the Plant Manager and serve as a member of the Leadership Team. This position requires an extremely perceptive person who possess the ability to relate to employees at all levels. As unique situations present themselves the successful candidate must be sensitive to customer needs, corporate goals and company reputation. The selected candidate will interface with all departments at our Fostoria, OH location.

Below is a detailed breakdown of the key responsibilities and functions:

Duties/Responsibilities:

• Responsible for site Quality and is accountable to ensure all site Quality goals are met
• Own and re-enforce the CGS cultural core elements: Safety First, Wow The Customer, Relationships Matter, Do The Right Thing, and Can-Do Attitude
• Establish, improve, and maintain the site quality management system Lead customer audits
• Oversee document control (QA Manual, SOP’s, Guidelines and Customer Specifications)
• Participate and lead First Article Inspections (FAI)
• Serve as primary contact for non-conforming material and timely resolution with customers
• Work with local supply chain management to manage vendor performance through supplier scorecards, non-conforming material reports & corrective actions
• Analyze plant monthly Quality metrics to ensure that the facility maintains a high standard of performance
• Prepare site quality, customer and vendor performance data and present in Monthly Operations Reviews (MOR) to executive leadership P
• repare and execute corrective actions to improve performance, when necessary Identify and execute improvement projects to improve Quality performance
• Support the implementation of Lean Manufacturing principles & methods that reduce inefficiencies, eliminate waste, and improve overall site performance Support the implementation of the Custom Glass Solutions Manufacturing Operating System (MOS)
• Work with the Quality functional councils to standardize Quality processes across sites & improve overall Quality performance
• Participate in monthly communication / town hall meetings to engage all plant employees and maintain team alignment and clarity of organizational and business goals
• Evaluate the performance of individual staff members and provide suggestions for improvement
• Recruit and onboard new employees to improve staff capabilities and performance
• Provide developmental and training opportunities that elevate staff performance

Position Requirements:

• Bachelor’s Degree in Manufacturing, Business or a related field, preferred 5 plus years of experience in manufacturing quality leadership role is required
• Safety experience is a plus
• Experience working in a Manufacturing Operating System is a plus
• Throuogh understanding of AIAG standards
• Demonstrated understanding of APQP launch process
• Strong knowledge of quality standards and regulatory requirements (e.g., ISO 9001, IATF 16949)
• Proficiency with quality management tools such as root cause analysis, CAPA, statistical process control (SPC), and failure mode and effects analysis (FMEA) Experience with data analysis, report generation, and using quality management software
• Proven ability to lead a team in a manufacturing environment
• Demonstrated knowledge of Lean Manufacturing & other Continuous Improvement methods
• Exceptional Leadership skills with a focus in fostering strong relationships is a must (including: team building, career development, delegation, coaching, and performance management)
• Commitment to upholding company culture and values Exceptional communication skills -both verbal and written Excellent interpersonal and negotiation skills
• Proactive and independent with the ability to take initiative Ability to demonstrate a strong work ethic and personal accountability
• Ability to solve complex problems and troubleshoot operational issues
• Demonstrate the characteristics of a Servant Leadership style: Listening, Empathy, Healing, Awareness, Persuasion, Conceptualization, Foresight, Stewardship, Commitment of growth of people and building community. Ability to coach, mentor, and train on improvement, managerial & leadership methods, willingness to Ability to facilitate culture change
• Key Plant Manager Behaviors: Motivated - Leaders set the tone for their team’s morale. Being a motivational leader means showing enthusiasm for the company’s future. It also means setting the vision for the company and getting team members equally excited about what’s to come
• Influential - An effective leader must exhibit high-influence behaviors that have an effect on the character, beliefs, actions, and development of their team. With words and examples, leaders set the tone for how projects are executed and have the power to change direction if need be
• Empowerment - Leaders who empower their team give responsibility to their team through delegation to get specific things done. Empowerment allows employees to take initiative and make decisions to improve service and performance
• Commitment - Committed leaders willingly give their time and energy to the business, team, cause, or activity they are involved with. Their ‘all in’ approach is infectious for those around them and often results in higher trust from team members
• Accountable for oneself and others - Accountability doesn’t just mean holding someone else to task for their behaviors —it also means holding yourself accountable. No leader is perfect, and part of establishing trust with your team is taking responsibility for your own shortcomings. Leaders that demonstrate accountability are willing and able to hold someone to task for their behaviors and their actions. Lack of team accountability results in objectives and tasks being delayed, trust in team members eroding and the standing of your team diminished. A leader that holds the team to account achieves more and is more likely to be respected
• Proactive - Proactive leadership means taking the time to plan, improve your team’s processes, and put initiatives in place to prevent problems before they arise. As a proactive leader, you should identify areas of risk for your team and work to minimize negative impacts or remove them altogether before issues pop up

We offer an Excellent Compensation & Benefits Package

Health benefits start on Day 8 of employment (1 week waiting period after hire):

• Medical, Dental, Vision, and Rx
  • Affordable premium rates start at $10 per week
• Weekly Pay - Every Friday
• Paid Time Off & 10 Paid Holidays
• 4% dollar-for-dollar company match under 401(k) retirement savings plan
• Health Reimbursement Account (HRA)
• Cost Savings Programs for medical expenses
• Company Paid Life Insurance & Supplemental Options

At Custom Glass Solutions we provide professional, knowledgeable, efficient and honest service, all while being respectful and building strong customer relationships. Each day our team goes above and beyond to carry out the Core Elements of our business: Safety First, Do the Right Thing, Wow Your Customer, Relationships Matter, and a Can- Do Attitude!

About the Company:

Custom Glass Solutions is one of the world's premier manufacturers of large format laminated glass products,with two Ohio locations (Upper Sandusky, and Fostoria) and one Oklahoma location (Broken Arrow). Our mission is to be the preferred provider of high-quality glass products, services and solutions. We deliver superior results by providing meaningful work for our employees, developing opportunities with our suppliers and cultivating strong partnerships with our customers.

What You Will Enjoy!

We have an exceptionally talented workforce that we value above all else. We are fully invested in our employees and provide them with hands-on training, compensation that is based upon individual contribution, unlimited career growth opportunities, and the motivation to be and do more. We take great pride in a workplace culture where our employees have the freedom and encouragement to reach beyond the ordinary. We are also very proud of a management structure that is designed to avoid bureaucratic nonsense and allows our entrepreneurial-minded employees to flourish.

Why CGS?

Custom Glass Solutions is a growing manufacturer of large format laminated and specialty glass, serving a broad range of OEM and aftermarket customers. With facilities across Ohio and Oklahoma, we operate in fast-paced industrial markets where speed, quality, and collaboration are essential.

We offer competitive compensation, a comprehensive benefits package including a 401(k) match, and the opportunity to lead meaningful projects that shape our company’s future.

Equal Opportunity Employer

Custom Glass Solutions, LLC. is committed to equal employment opportunity and prohibits discrimination and harassment of any kind.