Quality Management Specialist II — Child Services

Devereux Advanced Behavioral Health; Pennsylvania; Hybrid; USD 55,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Student loan debt assistance

Tuition reimbursement

Continuing education assistance

403(b) retirement plan

Job summary

Devereux Advanced Behavioral Health seeks a Quality Management Coordinator II to monitor regulatory requirements, coordinate survey prep, and drive performance improvements across PA Children's Services. You will lead KPI analysis, track corrective actions, and support grievance processes while partnering with risk, safety, and compliance functions to advance high-quality care.

The role emphasizes data-driven insights, cross-team collaboration, and ongoing staff education to uphold standards

Qualifications

• Bachelor's degree preferred in healthcare administration, human services, psychology, social work or related field.
• Active Certified Investigator Certificate preferred.
• Minimum of one year working with IDD or autism children.
• Familiar with PA Chapter 3800 Regulations preferred.
• Proficient in Microsoft applications.
• Must maintain a valid driver's license.

Responsibilities

• Monitor regulatory and accreditation requirements and coordinate survey preparation.
• Oversee corrective action plan tracking through to closure.
• Lead KPI monitoring and structured improvement initiatives with data-driven insights.
• Support grievance processes and analyze satisfaction data to drive improvements.
• Partner with risk, safety, and compliance functions and train staff on standards.

Skills

Regulatory compliance

Quality assurance

Performance improvement

Data analysis

Reporting

Education

Bachelor's degree

Certified Investigator Certificate

Tools

Microsoft Office

Job description

Description

Do you have experience with children's mental health regulations, quality assurance, compliance, and performance improvement?Are you skilled in data analysis, reporting, corrective action planning, and driving organizational readiness?

If you answered YES , consider joining Devereux Advanced Behavioral Health as our Quality Management Coordinator II !

At Devereux, you'll have the opportunity to make a meaningful impact on the lives of children and families while helping ensure the highest standards of quality, safety, and compliance across our programs.

We Offer:

• Schedule: 8-4pm

• Salary of: $55,400-63,000

• The ability to make a difference in the lives of others

• Opportunities to lead and direct quality of care initiatives and actions

• Involvement in team decisions that direct operations and program development and allows you an opportunity to showcase your business and operational expertise

• Stable national non-profit employer offering a strong support system and is forward thinking in their clinical practice and research.

• Professional Development in the areas of continuing education, participation on project teams, serving on committees and much more!

• Benefit Eligibility After 30 Days of Employment (1st day of the first pay period after 30 days) .

In this role, the Quality Management Coordinator II plays a key role in ensuring organizational readiness, performance improvement, and compliance across programs. This position independently monitors regulatory and accreditation requirements, coordinates survey preparation, and oversees corrective action plan tracking to closure. The Coordinator II leads KPI monitoring and structured improvement initiatives by analyzing data, facilitating workgroups, and delivering clear, actionable insights to leadership. In addition, the role supports oversight of grievance processes and satisfaction data to identify trends and drive improvements in individual experience. While partnering closely with risk, safety, and compliance functions, the Coordinator II integrates quality findings into broader organizational efforts, promotes ethical practices, and serves as a knowledgeable resource to staff on compliance and performance standards.

The coordinator will oversee Devereux's Pennsylvania Children’s Services in Chester County, PA.

Devereux is proud to offer ASCEND – the first career accelerator program exclusively designed to give employees – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment, among other benefits!

Qualifications

Education:

Bachelor’s degree preferred such as healthcare administration, human services, psychology, social work, social services or related field

Active Certified Investigator Certificate preferred

Experience:

Minimum of one year working with IDD or autism children

Familiar with PA Chapter 3800 Regulations preferred

Proficient in Microsoft applications

Must maintain a valid driver’s license

Company Overview

Company Overview

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.

Our Mission: Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

Our Culture, Our Expectations

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time.

What Devereux Offers You

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.

• Student loan debt assistance, tuition reimbursement and continuing education assistance.

• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.

• Employee assistance / work-life balance program.

Visit www.mydevereuxbenefits.orgto see why Devereux is a great place to work!

Devereux is a drug-free workplace, drug screening required. EOE

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Posted Date 3 weeks ago (9/28/2026 6:39 PM)

Requisition ID 2026-52825

Category Quality Mgmt

Position Type Full-Time

Location : City Malvern

Location : State/Province PA

Location : Country US

The employment policies of Devereux Advanced Behavioral Health are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.