Quality Management Lead for HEDIS & Stars Performance

Horizon Blue Cross Blue Shield of New Jersey; The Ironbound (NJ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

PTO

Incentive Plans

Retirement Plans

Wellness Programs

Tuition Reimbursement

Job summary

Horizon Blue Cross Blue Shield of New Jersey is seeking a senior leader to oversee Quality Management Clinical Operations & Audit and Quality Management Performance Reporting, including HEDIS and STARS initiatives. This role directs staff, partners with internal teams, and represents the department with Sr.

Leadership to drive high quality outcomes. You will develop policies, manage performance, and ensure regulatory compliance while advancing the Pay for Performance program and NCQA standards.

Qualifications

• Requires a Bachelor's degree from an accredited college or university.
• Requires five (5) year experience in a healthcare setting: health plan, hospital, physician practice, or managed care organization.
• Requires a minimum of five (5) years quality management experience.
• Requires minimum of five (5) years management experience.
• Requires project management experience.
• Masters Degree preferred.
• Prefers experience in continuous quality improvement and/or quality management.

Responsibilities

• Directs staff to support quality improvement initiatives specifically related to Quality Audit, HEDIS, Stars, and NQCA Accreditation.
• Develops policies and procedures to support quality improvement initiatives and processes.
• Participates in special projects as assigned by the Director.
• Represents the department with internal customers and Sr. Leadership in the event of Director's absence.
• Interfaces with other teams and plan areas to assure consistent application of policies and procedures and to facilitate inter-unit/department projects.
• Provide leadership and utilizes professional and communication skills to direct and motivate staff to ensure high quality outcomes.
• Represents the Plan with external customers, providers and external agencies and represents the unit on corporate issues and/or in the event of Director's absence.
• Manage, direct, and develop staff by providing feedback and coaching. Administer performance, and salary review for staff. Ensure staff meets all regulatory requirements and utilizes best practice methodology.
• Develop annual HEDIS chart review training and administer inter rater reliability.
• Develop HEDIS provider chase strategy to meet Horizons goals.
• Oversees Quality Management compliance of HEDIS chart reviews and overreads.
• Responsible for development and implementation of HEDIS Roadmap.
• Develops and implements initiatives to improve HEDIS and Stars performance
• Management and oversight of Horizons Pay for Performance program
• Conduct provider onsite visits to promote and support Pay for Performance program
• Manage relationships and supports external providers to improve HEDIS and Stars performance
• Collaborate with Value Based Programs and Provider Contracting and Services to manage provider quality performance.
• Develops and implements strategies for quality improvement and initiatives.
• Responsible for assuring timely correction of deficiencies, identification of problem providers and promptly reports difficulties or lack of cooperation to the Director of Quality Management.
• Interfaces with other teams and plan areas to assure consistent application of policies and procedures and to facilitate inter-unit/department projects.
• Works with Utilization Management to develop related policies and procedures.

Skills

Verbal communication

Project management

Organizational skills

Problem solving

Data interpretation

Relationship building

Education

Bachelor's degree

5+ years healthcare experience

5+ years quality management

5+ years management

Masters degree preferred

CQI experience

Tools

MS Office

Job description

Horizon Blue Cross Blue Shield of New Jersey is seeking a senior leader to oversee Quality Management Clinical Operations & Audit and Quality Management Performance Reporting, including HEDIS and STARS initiatives. This role directs staff, partners with internal teams, and represents the department with Sr.

Leadership to drive high quality outcomes. You will develop policies, manage performance, and ensure regulatory compliance while advancing the Pay for Performance program and NCQA standards.