Quality Management Administrative Assistant

Apache Behavioral Health Services, Inc.; Whiteriver (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Apache Behavioral Health Services, Inc. is looking for a Quality Management Administrative Assistant in Whiteriver, Arizona. This full-time role requires providing comprehensive administrative support to ensure effective clinic operations. Responsibilities include coordinating department activities, managing communications, and maintaining office supplies. The ideal candidate should have a high school diploma and effective communication skills, with experience in mental health preferred. The position upholds the principles of respect and ethical behavior in all client and staff interactions.

Qualifications

• Personal experience in mental health/human services or related field preferred.
• Ability to speak the Apache language preferred.
• Valid Arizona Driver's License and reliable transportation.

Responsibilities

• Provide information and support in a well-organized manner.
• Coordinate appointments, meetings, and events for the department.
• Answer incoming calls and perform administrative duties.
• Manage workflow ensuring tasks are completed and deadlines met.

Skills

Effective written and oral communication skills

Organizational and time-management skills

Interpersonal skills

Critical thinking and problem-solving

MS Office familiarity

Education

High school diploma or equivalent

Job description

POSITION: QUALITY MANAGEMENT ADMINISTRATIVE ASSISTANT

CLASSIFICATION CODE: NON-EXEMPT FULL TIME

DEPARTMENT: QUALITY MANAGEMENT

REPORTS TO: QUALITY MANAGEMENT ADMINISTRATOR

Statement of Job: The Administrative assistant enhances the effectiveness of the ABHS clinic by providing information and support in a well‑organized and timely manner. Reporting directly to the Quality Management Administrator, the Administrative Assistant provides administrative support for clinic operations. This position is responsible for proactively providing a broad array of clerical and administrative support as assigned by supervisor and or other management staff. This position coordinates and organizes department appointments, meetings, and events to facilitate smooth running of the department. The Administrative Assistant ensures that Quality Management department phones are answered in a timely, professional manner, coordinates scheduling for employees and assists in scheduling vendors, and assists Quality Management Administrator, Quality Management Program Manager, Quality Management Training Coordinator, Quality Management Grants and Data Coordinator, Assistant Clinical Directors, and Clinical Director as needed.

DUTIES AND RESPONSIBILITIES:

• Abide by all applicable policies, procedures, and program standards of ABHS, White Mountain Apache Tribe, Indian Health Services, Arizona Health Care Cost Containment System (AHCCCS) and other pertinent regulatory authorities.
• Answer incoming calls and assume other administrative duties.
• Manage workflow by ensuring administrative tasks are completed daily and deadlines met.
• Generate memos, emails, and reports as needed.
• Ensure maintenance of office equipment, including printers, copiers, and fax machines.
• Maintain office supplies by checking inventory and ordering items.
• Respond to questions and requests for information.
• Adhere to ABHS vehicle policies and maintain appropriate vehicle utilization records.
• Maintain ethical policies and guidelines as outlined in accepted State ethics laws, rules, policies and principles and as outlined in disciplinary‑specific code of ethics.
• Provide a positive role model to clients and staff through leadership, self‑discipline, and genuine care for the treatment and recovery of clients; all clients and staff members must be treated with dignity and respect.
• Participate in all required ABHS training.
• Report to and attend work in a timely manner; must be reliable and communicate directly with supervisor in all attendance matters.
• Perform other duties as assigned by supervisor.
• Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often under deadline pressures.

MINIMUM QUALIFICATIONS:

• Possession of a high school diploma or equivalent; personal experience in mental health/human services or related field preferred; experience working with Native Americans preferred.
• Effective written and oral communication skills; ability to speak the Apache language preferred.
• Demonstrate critical thinking, problem‑solving, and organizational and time‑management skills with ability to work independently, with flexibility within prescribed deadlines.
• Interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, and supervisors.
• MS Office familiarity and ability to correctly operate copy machine and fax.
• Valid Arizona Driver's License and reliable transportation.
• Ability to pass all pre‑employment testing, including, but not limited to, fingerprint clearance, drug testing and background check.

NOTE: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473).