Quality Liaison: Customer Success & Continuous Improvement

Q2 Management; Fountain Inn (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Q2 Management Inc. is a provider of Quality Inspection and Containment services to the automotive OEM supply chain.

The Quality Representative role holds ownership of project success and serves as the central contact to develop strong professional relationships with customers. The position emphasizes care, transparency, and honesty in communication, data analysis for corrective actions, and collaboration with cross-functional teams to improve processes and shift performance while maintaining

Qualifications

• Ability to conduct root cause analysis.
• Excellent oral and written communication skills.
• Strong attention to detail and the ability to meet deadlines.

Responsibilities

• Demonstrate care through quality service and clear communications to customer.
• Be responsive to customer concerns and take action in a timely manner.
• Collect and analyze data to develop corrective and preventive action programs.
• Communicate with customer using transparent and regular communicative strategies.
• Lead by example with a strong work ethic and commitment to company values and quality keys.

Skills

Root cause analysis

Oral and written communication

Attention to detail

Time management

Customer service mindset

Job description

Q2 Management Inc. is a provider of Quality Inspection and Containment services to the automotive OEM supply chain.

The Quality Representative role holds ownership of project success and serves as the central contact to develop strong professional relationships with customers. The position emphasizes care, transparency, and honesty in communication, data analysis for corrective actions, and collaboration with cross-functional teams to improve processes and shift performance while maintaining