Quality Investigator

RXinsider LTD.; Irvine (CA); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition reimbursement

Job summary

B. Braun Medical Inc.

is seeking a Quality Investigator to lead investigations into product, process, supplier, and manufacturing quality issues, partnering with Quality Engineering and Regulatory Affairs to identify root causes and implement CAPAs. Strong analytical skills, experience with quality systems, risk management, and continuous improvement are essential, along with solid data analysis and technical writing abilities.

Qualifications

• Strong understanding of quality management systems and quality processes.
• Knowledge of root cause analysis and problem-solving methodologies.
• Experience with electronic quality management systems (eQMS) preferred.
• Strong technical writing and documentation skills.
• Excellent analytical and organizational abilities.
• Proficiency with Microsoft Office applications, including Excel and Power BI preferred.

Responsibilities

• Lead and document nonconformance, deviation, complaint, CAPA, and quality event investigations.
• Conduct root cause analyses using tools such as 5 Whys, Ishikawa diagrams, Fault Tree Analysis, Pareto, and more.
• Evaluate quality data, manufacturing records, testing results, and process trends to identify causes and factors.
• Ensure investigations are completed accurately, thoroughly, and within established timelines.

Skills

Quality management systems

Root cause analysis

Technical writing

Analytical skills

Cross-functional collaboration

Documentation skills

Education

Bachelor’s degree in Engineering, Quality, Life Sciences, Manufacturing, or a related technical field

Tools

Excel

Power BI

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary

The Quality Investigator is responsible for leading and documenting investigations related to product, process, supplier, customer, and manufacturing quality issues. This role partners cross-functionally with Quality Engineering, Manufacturing, Quality Operations, Regulatory Affairs, Supplier Quality, and Technical Services teams to identify root causes, implement effective corrective and preventive actions (CAPA), and ensure compliance with company procedures and applicable regulatory requirements.

The ideal candidate possesses strong analytical skills, investigation experience, and a thorough understanding of quality systems, risk management, and continuous improvement methodologies.

Key Responsibilities

Quality Investigations

• Lead and document nonconformance, deviation, complaint, CAPA, and quality event investigations.
• Conduct comprehensive root cause analyses using tools such as:
  • 5 Whys
  • Fishbone (Ishikawa) Diagrams
  • Fault Tree Analysis
  • Pareto Analysis
  • Contradiction Matrix
  • Cause and Effect Matrix
  • DMAIC methodologies
• Evaluate quality data, manufacturing records, testing results, and process trends to identify potential causes and contributing factors.
• Ensure investigations are completed accurately, thoroughly, and within established timelines.

Corrective and Preventive Actions (CAPA)

• Develop and recommend effective corrective and preventive actions based on investigation findings.
• Collaborate with functional teams to implement CAPAs and verify effectiveness.
• Monitor CAPA progress and ensure timely closure.

Quality Systems Compliance

• Ensure investigations comply with internal quality procedures and applicable regulatory requirements.
• Support internal, customer, and regulatory audits by providing investigation records and evidence of compliance.
• Assist in maintaining inspection readiness and audit preparedness.

Data Analysis & Trending

• Analyze quality metrics and trends to identify recurring issues and systemic risks.
• Generate investigation summaries, management reports, and trend analyses.
• Support continuous improvement initiatives based on quality data insights.

Cross-Functional Collaboration

• Partner with Manufacturing, Engineering, Supply Chain, Supplier Quality, Regulatory Affairs, and Quality Operations teams to resolve quality issues.
• Facilitate investigation meetings and communicate findings to stakeholders.
• Provide guidance on investigation methodologies and documentation best practices.

Continuous Improvement

• Participate in process improvement projects aimed at reducing defects, improving product quality, and increasing operational efficiency.
• Recommend enhancements to quality systems, procedures, and workflows.
• Support lessons-learned activities and knowledge-sharing initiatives.

Qualifications

Education

• Bachelor’s degree in Engineering, Quality, Life Sciences, Manufacturing, or a related technical field required.

Experience

• Minimum 2 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, or Quality Systems.
• Experience conducting investigations and root cause analysis in a regulated or manufacturing environment.
• Experience working with nonconformance, CAPA, complaint, or deviation systems preferred.

Knowledge & Skills

• Strong understanding of quality management systems and quality processes.
• Knowledge of root cause analysis and problem-solving methodologies.
• Experience with electronic quality management systems (eQMS) preferred.
• Strong technical writing and documentation skills.
• Excellent analytical and organizational abilities.
• Proficiency with Microsoft Office applications, including Excel and Power BI preferred.
• Ability to manage multiple investigations simultaneously while meeting deadlines.
• Strong verbal and written communication skills.

Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or related certification.
• Experience in medical device, pharmaceutical, biotechnology, aerospace, automotive, or other regulated industries.
• Familiarity with risk management methodologies and statistical analysis tools.
• Experience with ISO 9001, ISO 13485, FDA QSR, or equivalent quality standards.

Key Performance Indicators (KPIs)

• Investigation closure cycle time.
• On-time completion rate for investigations.
• CAPA effectiveness rate.
• Reduction in recurring quality issues.
• Audit observations related to investigations.
• Quality system compliance metrics.
• Aged investigation backlog reduction.

Competencies

• Critical Thinking
• Attention to Detail
• Problem Solving
• Technical Writing
• Collaboration
• Accountability
• Process Orientation
• Continuous Improvement Mindset
• Integrity and Objectivity

Career Path

Quality Investigator → Senior Quality Investigator → Quality Engineer / Senior Quality Engineer → Quality Engineering Specialist

This position plays a critical role in ensuring product quality, regulatory compliance, and continuous improvement across the organization.

Salary Range- $71,169 - $89,000

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement.

• healthcare
• a 401(k) plan
• tuition reimbursement

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.