Quality Investigator

Häfele America Co.; Archdale (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Häfele America Co. is seeking a Quality Investigator to conduct investigations on open service requests and close approved QMs in a timely manner. You will quarantine nonconforming products and notify relevant personnel, while responding to inquiries about service requests and spare parts.

The role requires maintaining quality records, performing 5S in the Quality area, and executing inspections, audits, and RMA processes within a warehouse/production environment.

Qualifications

• High School diploma or GED required; or 1–3 years related experience.
• Quality background with ability to read and interpret procedures.
• Experience in warehouse/production environments a plus.

Responsibilities

• Investigates open service requests and responds with investigation results.
• Reviews and closes approved QMs in a timely manner.
• Quarantines nonconforming products and notifies affected personnel.
• Responds to inquiries about service requests, non-conforming product, or spare parts.
• Maintains quality records and metrics.
• Performs 5S activities in the Quality area.
• Processes RMAs including receiving and storage putaway.
• Performs first-piece inspection for service areas including BOM checks.
• Conducts inspections and audits throughout the distribution process.
• May perform NSP processing and other duties as needed.

Skills

Critical Thinking

Problem Solving

Self Manage

Flexible

Communication

Teamwork

Education

High school diploma or GED

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.

• Ensures that 'nonconforming' products related to QMs is quarantined in a timely manner, and affected personnel is notified.
• Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
• Collects and maintains assigned quality records and metrics.
• Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
• Performs 5S activities in Quality area.
• Process RMA’s including receiving, preparation for storage and ‘putaway’.
• Perform 1 st piece inspection for Service + area including BOM checks and Item verification.
• Perform additional inspections and audits throughout the distribution process.
• In the absence of other Quality personnel, the Quality Investigator may be required to perform additional responsibilities such as: Processing NSP’s
• Other special projects and duties may be assigned, as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

QUALITY SKILLS

• Critical Thinking-means assessing situations and making informed decisions
• Problem Solving-understanding the problem well, thinking of new solutions and using strategies that fix the issue.
• Self Manage- This position needs someone who can manage their own workload and understand what they need to do next with little to no direction.
• Flexible- The tasks for this job are varied and the need will change based on the situation at hand.
• Communication- Be able to clearly communicate with people throughout the process and at different levels within the company.
• Teamwork- It is important for this role to be able to work within a team

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and keep data logs.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Keeping track of processing time.

PHYSICAL DEMANDS

Regularly required to stand, walk, use hands, speak, and hear.

Frequently required to move throughout production, warehouse, service, quality, or operational areas.

Occasionally required to bend, stoop, reach, climb, crouch, andlift upto 50 pounds, with or without reasonable accommodation.

Specific vision abilities include close vision, distance vision, and the ability toobservework areas, equipment, and product details safely.

WORK ENVIRONMENT

Works in a warehouse, production, service, quality, or operational environment with occasional frequent exposure to moving equipment and moderate noise levels.

May be exposed to varying temperatures, dock conditions, tools, equipment, dust, or other common operational conditions.

Must follow all safety rules, personal protective equipment requirements, and operational procedures when in operational areas.

May berequiredto work extended hours, weekends, or adjusted schedules based on business needs.

Qualifications

Behaviors

Required

Thought Provoking

: Capable of making others think deeply on a subject

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

: Inspired to perform without outside help

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.