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Intuitive is seeking a QA/Failure Analysis Specialist to review and analyze complex medical instrumentation, documenting findings in the Quality Management System and supporting regulatory compliance. The role requires strong problem-solving skills, cross-functional communication, and mentoring capabilities.
You will handle instrument disposition, assist with RMA returns, and ensure accurate documentation while maintaining safety and quality standards in a fast-paced environment.
Primary Function of Position
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Independently follows oral and/or written instructions in performance of a wide variety of inspections and testing of complex medical instrumentation and documents findings in Quality Management System. Responsible for timely processing and dispositioning of returned instruments and accessories.
Responsible for the timely processing and dispositioning of all RMA’s, with focus on Instruments and accessories.
Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.
Essential Job Duties
Perform failure analysis of defective instruments and accessories by evaluating the mechanical, electrical, and physical characteristics of returned items.
Perform Disposition of Excess and System Trade in RMA I&A returns
Perform Instrument repacking process, including execution of label printing work orders
Documenting failure analysis findings in clear and concise way in QMS system
Assist Advance FA team on regulatory requirements in resolving “Reportable I/A” events and “Recalled” instruments.
Regular communication with failure analysis engineering group and post market surveillance
Able to perform Failure analysis of Core instrumentation and accessories.
Able to independently resolve minor to moderate problems.
Builds important internal/external relationships through advanced communication skills; knows how to influence and negotiate effectively through communications.
Mentors new team members as needed.
Ability to verify assembly documentation accuracy, read engineering drawings etc. Sets up and operates machines/equipment /fixtures needed to perform inspection and testing processes.
Understands diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings.
Recommend/implements RMA process workflow improvements.
Disposes bio-hazardous material as required.
Performs “Purging tasks” for all the completed RMA’s if applicable.
Maintains knowledge of DOP’s, SOP’s and MPI’s pertaining to I/A RMA operations.
Works independently towards daily and throughput targets.
Follows all corporate, safety, SOP, DOP procedures and regulations.
Maintains a clean and orderly work area.