Quality Improvement Coordinator

HealthPoint (Washington); Kent (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) retirement plan with employer-m

Paid time off and holidays

Professional development

Job summary

HealthPoint seeks a Quality Improvement Coordinator to join the leadership team and drive high-quality, equitable care. You will lead improvement projects, partner with Population Health, and translate data into action.

This role emphasizes analytics, performance reporting, and staff coaching in a remote-friendly, mission-driven setting. Compensation is dependent on skills and experience, with opportunities for growth within HealthPoint’s community clinics.

Qualifications

• Bachelor's degree in public health, health administration, or related field; master's preferred.
• Minimum six months of applied healthcare quality improvement experience.
• Ability to read, analyze, interpret journals, reports, and regulations.
• Ability to communicate effectively in front of groups and with staff.
• Proficient with basic statistics to guide improvement projects.
• Comfortable working in a remote environment.

Responsibilities

• Serve as a quality improvement and population health expert on the leadership team.
• Drive improvement projects to achieve better patient health outcomes.
• Interface with clinicians and staff to drive systems improvements.
• Report progress toward quality goals via presentations and publications.
• Facilitate meetings and contribute to organizational quality discussions.
• Collect and analyze quality-related data to inform action.
• Support access to population health technology for patients.
• Stay current on health equity and disparities through webinars and meetings.

Skills

Healthcare quality improvement

Population health

Data analysis

Lean methodology

Communication

Remote work

Statistics literacy

Team leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Excel

Power BI

Word

Outlook

Job description

Location: HealthPoint Family First Community Center and Kent

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,because everyone deserves great care.

Position Summary:

The Quality Improvement Coordinator is the member of the health center leadership team responsible for assuring that patients consistently receive high-quality and equitable healthcare services in alignment with organizational population health goals. The Quality Improvement Coordinator is responsible for driving improvement projects that lead to better patient health outcomes. This position reports directly to the Business Director at a health centers but has a matrix relationship with Population Health leadership.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Serve as a member of health center leadership team as a quality improvement and population health expert and champion.
• Work closely with Population Health leadership in a matrix management relationship.
• Understand and inform organizational quality goals and approaches.
• Analyze, understand, and improve healthcare systems and health outcomes.
• Use a quality improvement methodology like Institute for Healthcare Improvement Model or Lean to bring structure to improvement work.
• Interface directly with health care providers and team members to drive systems improvement.
• Report on progress toward quality goals at both the health center and organizational level via presentations, publications, and conversations.
• Facilitate meetings and discussions around healthcare quality.
• Participate and serve as a member of a larger network of quality improvement experts across the organization to collect successful interventions and work toward developing approaches that inform standard workflows across the organization.
• Serve as the health center expert in quality related data collection, analysis and turning data into information for action.
• Support health center staff to access population health technology and information and coordinate services for high-risk patients.
• Serve as health center coach for healthcare improvement and process improvement methodologies.
• Support quality improvement projects as needed
• Stay up to date on current thinking related to health care quality, health care disparities, and health equity issues by attending webinars, community meetings and other conferences as identified by business directors.
• Attend staff meetings, in-service meetings and participate in agency committees and task force activities providing expertise in the area of quality improvement as needed.
• Maintain good attendance, be punctual and work full scheduled shifts as a condition of employment
• Demonstrate respectful, professional and appropriate behavior and leadership and communication skills that supports a team-oriented work environment
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery, including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs

Must have’s you’ll need to be successful:

• Bachelor’s degree (BA or BS) from four-year college or university in public health, health administration, or related field and master’s degree preferred.
• A minimum of six (6) months of applied healthcare quality improvement experience.
• Equivalent education and experience accepted.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures/reports/documents, or governmental regulations. Ability to write reports and business correspondence and speak effectively in front of groups of employees and clients.
• Work situations are broadly defined, complex and diverse, occasionally unprecedented. Problems have many dimensions and range from innovative thinking in one area to related fields of specialization. Consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action. Ability to understand basic statistics to help guide and measure improvement projects. Ability to think critically about root cause of quality gaps to inform new projects.
• Demonstrated operating knowledge of computers. Intermediate/Advanced level ability with Word, Outlook and other required software programs. Intermediate skills in Excel or other data analysis software like Power BI. Comfortable working in a remote environment.

If you know about the following it’s a plus:

• Quality improvement professional certification or a quality improvement certification from Institute for HealthCare improvement or equivalent formal education and training (like a master’s degree in a related field) is preferred but not required.
• Lean certifications preferred but not required.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

• Comprehensive health coverage– Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.
• Financial wellbeing– Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge– Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources– Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development– Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Immunization Requirements

Proof of COVID-19 vaccination is required prior to starting at HealthPoint. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.

As a condition of employment, all new hires must provide proof of required immunizations and/or immunity for:

• COVID-19
• MMR (Measles, Mumps, Rubella)

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.