Quality Expert

Nestlé; Solon (OH); On-site; USD 112,000 - 152,000; Full time

Job summary

Nestlé USA Nutrition Quality team seeks a senior expert to provide expert technical support, coordination, and oversight for assigned Quality programs across intermarket supply, factories, and co-manufacturers. You will deploy Nutrition standards, manage consumer and customer complaints, and maintain organic certification across sites.

Working with the Quality Director and cross-functional partners, you will drive risk escalation, lead reviews, and ensure compliance with Nestlé policies and

Qualifications

• Bachelor’s degree in Food Science, Food Technology, Microbiology, Chemistry, Engineering, Quality Assurance, or another relevant technical discipline.
• Advanced degree preferred.
• Minimum 7 years of food-related Quality Assurance, food safety, regulatory, or manufacturing experience.
• Experience with Food Safety and Quality Management System processes, auditing, compliance assessment, and continuous improvement.
• HACCP and Preventive Controls Qualified Individual training preferred.
• Lead auditor training or experience with GFSI-recognized food safety management systems preferred.
• Organic certification experience or training preferred.
• Ability to travel 25%

Responsibilities

• Manage Quality requirements and routines for Nutrition intermarket supply, including coordination with supplying markets, factories, co-manufacturers, Supply Chain, Regulatory, and other stakeholders.
• Lead recurring compliance reviews with Nutrition factory and co-manufacturer Quality Managers to assess performance, compliance status, emerging risks, and progress against action plans.
• Coordinate the rollout of select Nutrition-specific standards and requirements at factories and co-manufacturers, including communication of requirements, implementation tracking, gap identification, and action follow-up.
• Help ensure adherence to applicable Nestlé policies, Quality Management System requirements, Nutrition standards, and local or international regulatory requirements within the assigned scope.
• Lead preparation and execution of the Nutrition Business Review of Quality in partnership with the Nutrition Quality team.
• Manage the local technical acceptance process for assigned Nutrition products, manufacturing sites, co-manufacturers, and changes, including coordination of required reviews, documentation, conditions, and approvals.
• Manage maintenance of organic certification for applicable factories, co-manufacturing sites, and distribution centers.

Skills

Communication

Presentation skills

Analytical thinking

Problem-solving

Travel flexibility

Education

Bachelor's degree in Food Science/related field

Advanced degree preferred

Tools

Excel

Word

PowerPoint

SharePoint

Data reporting tools

SAP

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Main Purpose of the Job

Provide expert technical support, coordination, and oversight for assigned Quality programs supporting the Nestlé USA Nutrition business. As a member of the US Market Nutrition Quality team, this role manages intermarket supply quality activities, leads factory and co-manufacturer compliance routines, supports deployment of Nutrition-specific standards, and provides oversight of consumer and customer complaints. The role also coordinates the Nutrition Business Review of Quality, manages the local technical acceptance process, and maintains organic certification across applicable factories, co-manufacturing sites, and distribution centers.

The position works independently within its defined responsibilities while collaborating with the Quality Director, Senior Expert Quality, other Quality team members, factories, co-manufacturers, and cross-functional partners. The role identifies and escalates significant or systemic risks and contributes to broader Nutrition Quality priorities.

Key Outputs / DeliverablesAssure Food Safety and Compliance

• Manage Quality requirements and routines for Nutrition intermarket supply, including coordination with supplying markets, factories, co-manufacturers, Supply Chain, Regulatory, and other stakeholders.
• Lead recurring compliance reviews with Nutrition factory and co-manufacturer Quality Managers to assess performance, compliance status, emerging risks, and progress against action plans.
• Coordinate the rollout of select Nutrition-specific standards and requirements at factories and co-manufacturers, including communication of requirements, implementation tracking, gap identification, and action follow-up.
• Help ensure adherence to applicable Nestlé policies, Quality Management System requirements, Nutrition standards, and local or international regulatory requirements within the assigned scope.
• Lead preparation and execution of the Nutrition Business Review of Quality in partnership with the Nutrition Quality team.
• Manage the local technical acceptance process for assigned Nutrition products, manufacturing sites, co-manufacturers, and changes, including coordination of required reviews, documentation, conditions, and approvals.
• Manage maintenance of organic certification for applicable factories, co-manufacturing sites, and distribution centers.

Strive for Zero Defect & No Waste

• Provide oversight of Nutrition consumer and customer complaint performance through routine data review, trending, and identification of recurring or emerging issues.
• Coordinate timely technical assessment and response for sensitive complaints, engaging the appropriate factories, co-manufacturers, Consumer Engagement Services, Regulatory, Legal, and technical subject matter experts.
• Partner with sites and cross-functional teams to investigate complaint drivers, strengthen root cause analysis, and identify corrective, preventive, and continuous improvement opportunities.
• Use performance data, loss analysis, complaints, and compliance findings to recommend and support quality improvement priorities.

Measurements / Performance Indicators

• Completion and effectiveness of Nutrition factory and co-manufacturer compliance routines and action plans.
• Timeliness and effectiveness of assigned Nutrition standards deployment and gap closure.
• Intermarket supply compliance and timely resolution of Quality requirements and issues.
• Consumer and customer complaint rate, complaint trends, recurrence, and timely response to sensitive complaints.
• Timely and effective execution of the Nutrition Business Review of Quality and closure of agreed actions.
• Timeliness and quality of local technical acceptance reviews and documentation.
• Maintenance of organic certification and timely closure of certification findings.
• Shared Quality and business KPIs, as defined by the Nutrition Quality team

Qualifications / Certifications

• Bachelor’s degree in Food Science, Food Technology, Microbiology, Chemistry, Engineering, Quality Assurance, or another relevant technical discipline.
• Advanced degree preferred.
• Minimum 7 years of food-related Quality Assurance, food safety, regulatory, or manufacturing experience.
• Experience with Food Safety and Quality Management System processes, auditing, compliance assessment, and continuous improvement.
• HACCP and Preventive Controls Qualified Individual training preferred.
• Lead auditor training or experience with GFSI-recognized food safety management systems preferred.
• Organic certification experience or training preferred.
• Ability to travel 25%

Critical Experiences

• Experience supporting or leading Quality and food safety programs across manufacturing operations.
• Experience working with factories, co-manufacturers, suppliers, or intermarket supply networks.
• Experience conducting Quality performance reviews, interpreting trends, and translating data into clear actions and business insights.
• Experience coordinating audits, certifications, or compliance action plans.
• Demonstrated ability to influence stakeholders and deliver results through cross-functional teams without direct authority.
• Ability to work independently within an assigned portfolio and as part of a broader team with shared accountability.
• Strong verbal and written communication, facilitation, presentation, analytical, and problem-solving skills.
• Ability to communicate effectively with factory teams, technical specialists, and senior business leaders.
• Proficiency with Microsoft Excel, Word, PowerPoint, SharePoint, and data-reporting tools; experience with SAP or similar Quality systems preferred.
• Commitment to Quality and food safety culture, continuous improvement, and disciplined follow-through.

Salary:$111,820.50 to$152,396.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more athttps://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

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Job Requisition:420487