Quality Excellence Capability Partner, North America (NA)
BD
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Benefits offered by this job
Job summary
BD is seeking a Quality Excellence Capability Partner, North America, to design, deploy, and sustain technical quality capability-building programs across North America in support of the Quality Excellence Academy. You will lead learning programs strengthening technical competencies, process knowledge, and quality culture across manufacturing sites and quality organizations.
Reporting to the Associate Director, this role partners with site Quality leaders, SMEs, Central Quality, and Learning &
Qualifications
- Bachelor’s Degree in Life Sciences, Engineering or related field is required.
- 5+ years in medical device/pharma or regulated industry with quality focus.
- Experience delivering quality/technical training in regulated settings.
- Knowledge of CAPA, nonconformance, change control, process validation and risk management.
Responsibilities
- Design, deploy, and sustain quality capability-building programs across North America.
- Develop instructor-led, virtual, and blended learning with SMEs and process owners.
- Lead regional capability for Investigation Management, RCA, and Problem Solving.
- Assess capability gaps and create structured learning pathways and curricula.
- Measure training effectiveness and drive adoption of standard practices.
- Collaborate with site Quality teams and Learning & Development to align priorities.
Skills
Education
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The Quality Excellence Capability Partner, North America, is responsible for designing, deploying, and sustaining technical quality capability-building programs across North America in support of BD's Quality Excellence Academy.
Reporting to the Associate Director, BD Excellence Quality, this role leads the execution of the Quality Excellence Academy within North America by developing and delivering structured learning programs that strengthen technical competencies, process knowledge, and quality culture across manufacturing sites and quality organizations.
The role will lead the design, development, and deployment of capability-building initiatives across Quality Engineering and Quality Systems. While initial priorities may include Investigation Management, Root Cause Analysis, and Problem Solving, the scope will evolve based on organizational needs and strategic quality priorities.
The role partners closely with site Quality leaders, process owners, subject matter experts, Central Quality partners, and Learning & Development to identify capability gaps, develop learning pathways, and ensure effective application of training in the work environment. Success in this role is measured by improved organizational capability, increased consistency in execution of quality processes, stronger inspection readiness, and sustained adoption of Quality Excellence practices across the region.
The primary responsibilities will include:
- Lead deployment of the Quality Excellence Academy across North America, ensuring alignment to enterprise quality strategies and business priorities.
- Develop and deliver instructor-led, virtual, and blended learning programs that build technical quality competencies across sites and functions.
- Partner with process owners and SMEs to translate quality requirements and best practices into practical, scalable learning solutions.
- Assess organizational capability gaps and develop structured learning pathways, curricula, and development plans to address identified needs.
- Initially serve as the regional capability lead for Investigation Management, Root Cause Analysis, Problem Solving, and related quality disciplines.
- Expand capability-building programs into additional quality domains including Process Validation, Change Control, Technical Writing, and future strategic priorities.
- Coach associates, leaders, and SMEs to strengthen technical expertise, decision-making, and consistent application of quality processes.
- Support onboarding, role-based development, and targeted remediation programs to strengthen organizational capability and compliance.
- Measure and evaluate learning effectiveness through observations, assessments, performance metrics, and stakeholder feedback.
- Drive adoption of standard methodologies, tools, and best practices to improve consistency and quality system performance across sites.
- Partner with site Quality teams, Central Quality, Learning & Development, and business leaders to ensure capability-building efforts align with organizational priorities.
- Maintain robust governance and documentation associated with training programs and learning effectiveness activities.
- Utilize data, quality metrics, inspection findings, and stakeholder feedback to identify capability gaps and improvement opportunities.
- Support implementation of CAPAs, effectiveness activities, and remediation plans where capability development is required.
- Facilitate Kaizen events, structured problem-solving workshops, and targeted continuous improvement initiatives as business needs dictate.
- Share best practices and lessons learned across sites to strengthen organizational learning and quality culture.
- Promote a culture of continuous learning, accountability, quality excellence, and operational effectiveness.
- Bachelor’s Degree in Life Sciences, Sciences, Engineering or a related field is required.
- 5+ years of experience in a medical device, pharmaceutical or, biologics, (e.g. FDA, ICH).
- Demonstrated expertise in Quality Engineering and Quality Systems within a regulated industry, including experience applying quality principles to improve product and process performance.
- Demonstrated experience delivering Quality or technical training in regulated settings, including instructor-led, virtual, and blended learning.
- Working knowledge of quality system processes such as CAPA, nonconformance management, change control, process validation, design controls, and risk management.
- Experience coaching associates, SMEs, and leaders to strengthen capability, learning application, and compliant behaviors in the workplace.
- Experience developing and supporting training effectiveness activities, including use of observations, feedback, metrics, and other verification methods.
- Strong facilitation, communication, and interpersonal skills, with the ability to engage diverse audiences, including senior leadership, in both in-person and virtual settings.
- Proven ability to work cross-functionally and influence stakeholders within a matrix organization to drive alignment and results.
- Strong organizational skills and attention to detail, including management of training documentation and records in line with compliance expectations.
- Experience in problem solving, continuous improvement, and Kaizen, with demonstrated ability to drive measurable business impact.
- Willingness to travel domestically and internationally as required, approximately 25-50%.
- MBA or equivalent business experience preferred.
- Preferred experience supporting audit and inspection preparation, response readiness, or remediation activities.
- Ability to coach individuals and teams to improve technical knowledge, confidence, judgment, and consistent execution.
- Strong facilitation skills, including the ability to lead discussion, encourage participation, address resistance, and reinforce application.
- Capability to provide constructive feedback and support learner development in a credible, respectful, and effective manner.
- Credibility and professionalism in a regulated environment.
- Strong personal accountability and disciplined execution.
- Influence without authority and effective stakeholder partnership.
- Learning agility, sound judgment, and problem-solving capability.
- Commitment to continuous improvement and reinforcement of a strong quality culture.
- Ability to deliver training in both English and Spanish.
BD Leadership Commitments:
- Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders.
- Continually demonstrates the ability to utilize both control and influence to drive results.
- Proactively seeks opportunities to collaborate with colleagues to share and learn.
- Always thinks globally and acts locally with cultural sensitivity and organizational savvy.
- Continually works and leverages the power of the matrix.
- Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.
- Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency.
- Looks beyond the “way we’ve always done it” and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed.
The expected Base Pay Range for this role is $168,600.00 - $269,800.00 Annual USD plus incentives. Final compensation will be determined based on experience, skills, and geographic location.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Workplace accommodations
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
USA NJ - Franklin Lakes
USA AZ - Tempe Headquarters, USA CA - San Diego Bldg A&B, USA GA - Covington BMD, USA UT - Salt Lake City, USA UT - Sandy
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
$168,600.00 - $269,800.00 USD Annual
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