Quality Engineer - Complaints & Process Improvement

BD Mexico; Columbus (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

BD is a leading global medical technology company. This role supports quality engineering in manufacturing, focusing on complaint handling, process control, and regulatory compliance.

You will partner with Process Engineering and Production, monitor trends, drive corrective actions, and help ensure safety, GMP, GDP compliance, and audit readiness. Bachelor's degree required and 2 years manufacturing experience preferred.

Qualifications

• 2 years manufacturing experience with broad background in manufacturing processes.
• Experience working in medical device manufacturing industry.
• Experience working with high performing work teams desired.

Responsibilities

• Good understanding of the manufacturing processes.
• Process monitoring and adjustment, process improvement, and product improvement including corrective action plans to address complaint issues.
• Coordinate efforts with Process Engineering, Production for the establishment of controls, which support current product designs, and process capabilities and elimination of customer complaints.
• Review and develop changes in existing or proposed processes or requirements to achieve optimum performance and quality cost that are focus on eliminating customer complaints.
• Lead and ensure regulatory compliance is met and that the manufacturing unit is trained on all requirements.
• Own and continue to improve the complaint process
• Monitor customer complaints and trends. Respond as needed for specific corrective action and customer interface.
• Provide assistance and guidance on quality improvement.

Education

Bachelor degree

Job description

BD is a leading global medical technology company. This role supports quality engineering in manufacturing, focusing on complaint handling, process control, and regulatory compliance.

You will partner with Process Engineering and Production, monitor trends, drive corrective actions, and help ensure safety, GMP, GDP compliance, and audit readiness. Bachelor's degree required and 2 years manufacturing experience preferred.