Position Summary:
Responsible for developing quality documentation, facilitating continuous improvements, and working with suppliers and customers to resolve quality or system issues.
Essential Job Functions include, but not limited to, the following:
General
- Develop APQP documentation to support the Product Realization Process in accordance with customer requirements, e.g. FMEA, MSA, SPC, PPAP, etc.
- Maintain required documentation that meets the Shape Corp specifications for Document Control and retrievability.
- Interface with customer personnel and facilitate the resolution of quality issues and concerns.
- Participate in the development and maintenance of formal quality systems, e.g. ISO 9001 & IATF 16949.
- Drive continuous improvement and best practice sharing of our quality systems and processes.
- Facilitate problem-solving of complex issues using advanced quality tools.
- Help onboard and training new team members.
- Provide direction and coaching to less senior team members.
- Identify and train a back-up(s) to manage key tasks when absent.
- Additional functions not specifically outlined in this position description as directed by the leader.
- Approve time and attendance and vacations for direct reports.
- Review and respond to Employee Suggestions via plex.
Launch Quality
- Plan, support, and implement total quality management in support of zero safe launch findings at pre and post SOP.
- Ensure that appropriate inspection plans and containment plans are in place for the process value stream.
- Confirm product quality through confirmation phase exit.
- Initiate control plans and training for inspection and gage instructions in accordance with Shape and customer specific requirements.
- Develop and control all APQP documents through PPAP approval for new program launches.
- Execute PPAP submission and approval as required for customer initiated product changes.
- Understand and provide interpretation of customer specific requirements.
- Participate in GD&T development through the DFM process.
- Responsible for all aspects of gage procurement, including gage quoting, design approval, and customer approval.
- Responsible for supplier gage design approval, PPAP review and approval.
New Business Pursuit Quality
- Have high level of GD&T knowledge and application thereof.
- Have high level of knowledge and application of KDCs, SPC, MSA, and AIAG processes.
- Participate in all Process Plan and Tolerance Assessment Reivews.
- Develop Red Pen Fixture Drawings.
- Participate in GD&T development through the DFM process.
- Author measurement plan as part of DFM Plan.
- Ensure that appropriate inspection plans and containment plans are in place for the process value stream.
- Estimate gage costs for all programs considering Shape's and each customer's specifications.
Manufacturing Quality
- Ensure compliance to process control plan requirements.
- Lead problem solving efforts relating to production quality issues.
- Initiate actions to overcome obstacles as they are encountered and prevent potential quality problems using problem solving tools.
- Initiate interim and containment countermeasures relating to quality issues.
- Design, specifies and implements quality control sampling systems, testing mechanisms, and equipment.
- Serve as a liaison and coordinates activities with external providers as required.
Supplier Quality
- Facilitate activates with external providers related to quality issues.
- Liase with launch or manufacturing quality when suppliers provide notification of real or potential quality issues.
- Interface with external provider personnel and facilitate the resolution of quality issues and concerns.
- Ensure external provider interim and containment countermeasures relating to quality issues.
- Interface with Shape quality department to facilitate product and system continuous improvement activities with external providers.
- Communicate Shape quality requirements to external providers.
- Provide training and development opportunities to external providers in support of Shape and customer specific requirements.
- Monitor supplier performance and facilitate development plans.
- Perform assessments and audits of external providers according to ISO 9001, IATF 16949 and customer specific requirements.
- Provide input into the selection of external providers.