Quality Engineer

AW Technical Center USA; Northville (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

AW Technical Center USA seeks a Quality Engineer to support the Warranty department in Northville. The role involves analyzing warranty claims, leading activities to reduce claims, and collaborating with engineering teams.

Candidates should have 3-5 years of relevant experience, a strong command of MS Office, particularly Excel, and problem-solving skills. This position is critical in maintaining quality standards and requires effective communication with both internal teams and external customers.

Qualifications

• 3 - 5 years of experience in Quality/Warranty Engineer Role.
• Strong working knowledge of MS Office suite.
• Comfortable learning unique or exclusive software.

Responsibilities

• Support warranty claim reduction and lead joint activities.
• Analyze warranty claim data and report findings.
• Participate in new project launch activities.

Skills

Warranty Analysis

Root cause analysis

Problem-solving capability

Coordination with customers

MS Excel

Tools

MS Office Suite

MS Access

MS Power BI

Job description

Department:Quality, Customer Quality Engineering (CQE)

Position Summary

This position will function to provide support to the Warranty department while supporting quality functions in North America.

Position Responsibilities

The incumbent is expected to perform the following functions that the company has determined are essential to this position:

• Support warranty claim reduction by leading activities held jointly with AISIN manufacturing, design, and our customer teams.
• Collection and analysis of warranty claim data to understand trends in data. The reporting of this information to both internal teams and external customers is a critical requirement for this position.
• Monthly warranty review meetings with the AISIN NA plants (NAP) and engineering teams (ATCA).
• Participate in new project launch “OBEYA” activity to achieve Early Detection/Early Resolution (EDER) of issues found in early market period.
• Create customer warranty cost share packages using the respective customer-defined process
• Support Go & See investigation activities to understand issues and voice of the customer for No Trouble Found (NTF) reduction.
• Provide periodic warranty reports to Quality management with a clear and visual understanding of the current warranty status (Frequency determined by Quality management).
• Review warranty return claim recovery parts, perform initial analysis of parts, and monitor customer due dates for analysis reporting.
• Advanced problem-solving skills to identify root cause and develop action plan for returned warranty parts.
• Support activities shown in association with the Aisin North American Quality Assurance annual job plan as well as the AISIN NA long term business plan.
• Assist in the development of operational (Quality) manuals and training material for identified key quality methods and concepts. Plan, schedule, and deliver training sessions, as needed/requested, by AWA management or NAP locations.
• Work closely with AISIN Group Companies and NAP locations to develop a “One AISIN” team attitude.

Required Skills and Abilities

Essential Skills and Experience:

• 3 - 5 years of experience in Quality / Warranty Engineer Role (Warranty Analysis, Parts Review, Cost Share)
• Strong working knowledge of MS Office suite (primary focus on MS Excel).
• Ability to coordinate and negotiate with customer and overseas AISIN facilities.
• Comfortable learning unique or exclusive software in use at AISIN (General Computer Skills).
• Root cause analysis and problem-solving capability. (Core Quality Skills, such as FTA, 8D, Six Sigma, 5Why.)
• Core Documents: Control Plan and PFMEA.

Beneficial Skills and Experience

• Knowledge of 7 Basic QC Tools.
• Working knowledge of MS Access is beneficial.
• Working knowledge of Business Intelligence tools is beneficial. (MS Power BI, etc.).