Quality Engineer

Freudenberg; Indiana; On-site; USD 90,000 - 120,000; Full time

Job summary

Freudenberg in the United States (Indiana) is seeking a Quality & HSE leader to develop and improve systems, manage warranties, and drive KPIs. You will coordinate with Sales, Engineering, and Operations to analyze contracts, perform root-cause analyses, and lead audits across sites.

The role emphasizes cross-functional collaboration, training, and participation in corporate quality and HSE initiatives to uphold global standards.

Qualifications

• Bachelor’s degree in a relevant field; advanced degree preferred or compensating experience.
• Industry experience and professional certifications related to Quality, HSE, audits, and contracts.
• Professional-level English language skills preferred.

Responsibilities

• Develop and improve Systems and Processes: Improve and maintain the Quality & HSE Management System and processes, ensuring alignment with global standards and customer needs.
• Elevate Site Warranty Operations: Collaborate with Sales, Engineering & Operations on warranty analysis and contracts.
• Manage Key Performance Indicators: Outline, monitor, and improve KPIs with action plans.
• Define Improvement Actions: Identify and enhance Quality performance with site team and corporate projects.
• Resolve Customer Claims: Lead root-cause analyses and corrective actions to resolve complaints.
• Analyze Customer Contracts: Work with Sales on contract analysis and risk reduction.
• Champion Audits: Facilitate internal, external, and customer audits with cross-site cooperation.
• Engage in Corporate Quality and HSE Initiatives: Participate in meetings and develop process standards.
• Deliver Comprehensive Quality & HSE Training: Ensure training across the site to uphold standards.

Skills

Quality management

HSE management

Audit coordination

Contract analysis

English language

Education

Bachelor’s degree in relevant field

Advanced degree preferred

Job description

Working at Freudenberg

We will wow your world!

Responsibilities

• Develop and improve Systems and Processes: Improve and maintain the Quality & HSE Management System and processes, ensuring alignment with global standards and customer needs.
• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis.
• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement.
• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts.
• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively.
• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction.
• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits.
• Engages in Corporate Quality and HSE Initiatives: Actively participates in scheduled Quality & HSE meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines.
• Delivers Comprehensive Quality & HSE Training: Ensures the delivery of required Quality & HSE training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement.

Qualifications

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience.
• Specified Years of Industry-relevant professional experience.
• Relevant certifications, system experience, and training.
• Professional-Level English language skills preferred.

Communication & Collaboration

Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.

Value for Customers

Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.

Innovation

Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.

Drive & Execution

Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.