Quality Engineer

American Woodmark Corp.; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Compensation

Health Care Benefits

Paid Holidays

Paid Vacation Days

Paid Sick Days

401(k) Match

Tuition Assistance

Relocation Assistance when available

Job summary

American Woodmark Corp. seeks a Customer Quality Engineer to support quality initiatives across Sales, Marketing, Engineering and Manufacturing. You will drive continuous improvement of the customer experience, analyze returns data, supervise corrective actions with major retailers, and collaborate with plant teams to reduce defects and improve star ratings.

The role emphasizes project management, SOP/OPL development, and data-driven problem solving in a manufacturing environment.

Qualifications

• Minimum of 3 years of manufacturing experience or quality engineering experience.
• Experience with capability studies, Gauge R-R, and print reading a plus.
• Experience with Six Sigma and lean methodologies a plus.
• Track record of successful project management and completion.
• Problem solving skills using analytical and creative thinking.
• Experience creating SOPs, One-Point Lessons and training documents.
• Experience developing and managing scorecards to support customer experience.

Responsibilities

• Collaborates with plant Quality Managers and Engineers to discuss and resolve customer quality issues.
• Participates in product quality planning and process control development based on customer requirements.
• Executes testing and activities to support damage reduction, benchmarking, and product improvement.
• Identify root causes for poor product quality from store returns data and defects.
• Collaborates with Home Depot and Lowe's Quality Engineers on corrective actions (CAPAs, SCARs, supplier scorecards).
• Leads corrective action meetings to develop and implement manufacturing solutions.
• Uses project management tools to drive continuous improvement projects on time.
• Tracks customer experience improvement initiatives and reports monthly progress.
• Develops specifications, SOPs, OPLs, and training to sustain corrective actions in plants.
• Supports product quality improvements with kitchen and bath teams to reduce root causes and improve ratings.
• Participates in new product launches to identify quality escapes and preventative actions.
• Collects data and analyzes to develop customer experience reports.
• Provides guidance and coaching to foster a strong quality culture.
• Builds relationships and influences teams within the business.
• May lead or participate on teams and work autonomously when needed.

Skills

Statistical process control

Continuous improvement

MS Office proficiency

Data analysis

Team collaboration

Education

Undergraduate degree in Quality, Engineering, Business or related discipline

Tools

Minitab

Quality management software

Job description

American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designer and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you'll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence.

We are on a journey to encourage an inclusive Woodmark, and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

Position Purpose

The Customer Quality Engineer will support organizational Quality initiatives to assist Sales, Marketing, Engineering and Manufacturing to drive continuous improvement of the customer experience.

Ideal Candidate Profile

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability required.

Experience

• Minimum of 3 years of manufacturing experience or quality engineering experience
• Experience with conducting capability studies, Gauge R-R, and print reading a plus
• Experience with Six Sigma and lean methodologies a plus
• Track record of successful project management and completion
• Demonstrated problem solving skills through analytical and creative thinking
• Experience with creating Standard Operating Procedures, One-Point Lessons and other types of training documents
• Experience with developing and managing scorecards that supports customer experience

Skills

• Must be skilled in statistical process control techniques, continuous improvement practices and process analysis
• Excellent personal computer skills in a network environment; Microsoft products experience required
• Able to use customer feedback to drive permanent corrective actions through team environment or as an individual contributor
• Strong planning, time management, and prioritization skills
• Must operate efficiently and effective within a team environment with the ability to flex and adapt as needed

Education

• Undergraduate degree in Quality, Engineering, Business or related discipline

Essential Functions

• Collaborates with plant Quality Managers and Engineers to discuss and resolve product quality issues raised by the customer
• Participates in product quality planning and process control development based on customer's specifications and requirements
• Executes testing and activities to support damage reduction, benchmarking, and product improvement activities
• Identify root causes for poor product quality as reported through store returns data including damages, defectives, and markdowns
• Collaboration with The Home Depot and Lowe's Quality Engineers to initiate and complete customer corrective action requests including but not limited to CAPAs, SCARS, and Supplier Scorecards
• Lead corrective action meetings to develop and implement solutions within manufacturing that address customer corrective action requests
• Use of project management tools to successfully complete continuous improvement projects on time
• Track customer experience improvement initiatives and issues a monthly progress report on actions completed
• Conduct audits and utilize data analytics to identify sources of poor quality and proactively develop and implement preventive actionsDevelops specifications, SOPs, OPLs, and training to sustain customer corrective actions that have been implemented within the manufacturing plants
• Collaboration with the kitchen and bath product improvement teams to support product quality improvements projects that eliminate the root causes of poor customer experiences while simultaneously improving star ratings
• Participate in new product launches/pilots to identify causes of quality escapes and develop and implement preventative actions
• Collect data and conduct analytics to develop customer experience reports
• Provide guidance, coaching and lead activities that will foster and develop a strong quality culture
• Build relationships and influence within the team and business
• Actively lead or participate on assigned teams and work autonomously at times
• Conduct work activities within the framework of the company vision
• Perform other duties as directed
• Supervisory Responsibilities:
• Typically, this position does not have supervisory responsibilities.

Scope - Expecations

• While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear; and occasionally required to sit
• The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.
• Must be able to lift up to 20 pounds
• This specific job requires visual capability to critically evaluate color and cosmetics of our products
• Reports to: Director of Quality Stock Cabinets
• Occasional weekend work may be required.
• Travel Requirements:
• Up to 30% travel can be expected
• Recruitment process may consist of any combination of phone, video and in person interviews.
• Offers may be contingent upon successful completion of Background Check, Drug Screen, Physical Examination and/or potential Motor Vehicle Check.

Benefits Package Includes

• Competitive Compensation
• Health Care Benefits
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• 401(k) Match
• Tuition Assistance
• Relocation Assistance when available

AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.