Quality Documentation Specialist for PCNs & Compliance

Jobtailor; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a detail-oriented Quality Documentation Specialist to draft and align Product Change Notifications (PCNs) and Customer Specific Requirements (CSRs) with input from quality engineers, Operations, Quality, Sales, and Project Management.

You will collect, review, and organize data packages for PPAP submissions, track open PCNs, and ensure timely customer communication and documented responses.

Qualifications

• Associate’s Degree in Quality, Business Engineering Technology, Electronics, or related field.
• 5+ years’ experience in quality or manufacturing environment.
• Experience with quality systems and documentation practices.

Responsibilities

• Work under the direction of quality engineers and with process stakeholders, such as Operations, Quality, Sales, and Project Management, to align and draft documentation related to Product Change Notifications (PCNs) that will be delivered to our customers.
• Track and provide timely updates on the status of all open PCNs to ensure customers are promptly informed, and responses are recorded accurately to enable implementation.
• Work with quality engineering to review, map, and organize Customer Specific Requirements (CSRs) into internal standard operating procedures to ensure compliance across production lines.
• Support PPAP Compilation by collecting, analyzing, and collating quality data packages (including FMEAs, Control Plans, MSA, and capability studies) for customer submission.
• Coordinate, review, and track execution of customer survey requests.
• Work together with the engineering team to assist with Product Compliance requests and submissions, both internally and externally, collecting and reviewing supplier data to determine compliance status and reporting to customers.

Skills

Attention to detail

Excellent communication

Self-motivation

Autonomy

Deadline-driven

Education

Associate’s Degree in Quality/related field

Tools

Microsoft Office Suite

Adobe Acrobat Pro

Job description

• Work under the direction of quality engineers and with process stakeholders, such as Operations, Quality, Sales, and Project Management, to align and draft documentation related to Product Change Notifications (PCNs) that will be delivered to our customers.
• Track and provide timely updates on the status of all open PCNs to ensure customers are promptly informed, and responses are recorded accurately to enable implementation.
• Work with quality engineering to review, map, and organize Customer Specific Requirements (CSRs) into internal standard operating procedures to ensure compliance across production lines.
• Support PPAP Compilation by collecting, analyzing, and collating quality data packages (including FMEAs, Control Plans, MSA, and capability studies) for customer submission.
• Coordinate, review, and track execution of customer survey requests.
• Work together with the engineering team to assist with Product Compliance requests and submissions, both internally and externally, collecting and reviewing supplier data to determine compliance status and reporting to customers.

Requirements

• An Associate’s Degree in Quality, Business Engineering Technology, Electronics, or related technical field with 5+ years’ experience.
• Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams) and Adobe Acrobat Pro.
• Experience in semiconductor, electronics, or regulated manufacturing environment preferred.
• Knowledge of quality systems, semiconductor materials, and semiconductor wafer fabrication preferred.
• Familiarity with quality management systems and documentation practices and experience with IATF 16949, AS9100, or ISO9001 strongly preferred.
• Basic understanding of quality core tools (FMEA, PPAP, APQP, SPC) is a strong plus.
• Excellent communication skills with a keen focus on attention to detail.
• Takes direction well and then can work autonomously on trained tasks.
• Self-motivated and takes ownership and accountability for deadlines.
• Escalates when help is needed.
• Ability to work in a fast-paced environment and remains flexible to support changing priorities.

Core Competencies

Demonstrates expertise in quality management systems and documentation practices, with a strong focus on compliance in semiconductor and electronics manufacturing. Proficient in utilizing quality core tools and Microsoft Office Suite to support product change notifications and customer compliance requests.

Highest-signal resume keywords

• Quality Management Systems
• IATF 16949
• FMEA
• PPAP
• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Quality Core Tools
• FMEA
• PPAP
• APQP
• SPC
• Quality Systems
• Documentation Practices
• Customer Specific Requirements
• Product Change Notifications
• Data Analysis

Soft Skills

• Excellent Communication
• Attention to Detail
• Self-Motivated
• Ownership and Accountability
• Flexibility

Industry Keywords

• Semiconductor
• Electronics
• Regulated Manufacturing
• ISO9001
• AS9100

Tools & Technologies

• Microsoft Office Suite
• Adobe Acrobat Pro