Quality Coordinator

VNS Health; New York (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Referral bonus

PTO + Holidays

Health insurance

401k match

Wellness programs

FSAs

Tuition reimbursement

Career advancement

Job summary

VNS Health is seeking a coordinator to manage scheduling, training enrollment, and payroll for Home Health Aides (HHAs). You will work with management to ensure compliance and efficient operations across weekday, weekend, and night shifts.

Responsibilities include rostering absent aides, documenting compliance actions, organizing In-Service classes, processing Dementia and Bone Marrow trainings, and supporting performance evaluations.

Qualifications

• Education: High School Diploma or GED; Bachelor's degree preferred.
• Customer service experience required.
• Strong organizational/administrative skills required.
• Computer literacy including HRIS, word processing, email, internet research, and data entry preferred.

Responsibilities

• Generates a roster of aides and nurses who have been absent from work for an extended period of time; follows up with aides and assigns them to the appropriate status.
• Documents communication to HHAs regarding compliance tasks and follow up including documenting appropriate corrective action for HHAs.
• Creates and organizes weekday, weekend, and night on-call schedules and communicates schedule changes to management.
• Coordinates scheduling of In-Service classes for HHAs.
• Coordinates enrollment and payroll of monthly Dementia and Bone Marrow training classes for HHAs.
• Coordinates and processes completion of performance evaluations for both HHAs and supervisors.
• Liaisons with Health Services in regards to scheduling changes for HHAs.
• Follows up on no-shows/reschedules/lateness of HHA's for In-service trainings.
• Assists supervisors in HHA attendance calls as needed.
• Performs general administrative tasks including answering telephone calls, sorting email messages and re-routing them, and sorting/distributing incoming mail.
• Maintains Home Health Aid(HHA) compliance in accordance with corporate policies, state regulations, and contractual requirements.
• Supports rotational scheduling, including early, late, weekend, and holiday shifts.
• Provides technical support and conducts training sessions to aides for all HHA applications.
• Creates and distributes weekend and holiday coverage reports for the call center. Provides feedback to management regarding opportunities to improve workflows. Follows procedures to maximize operational efficiency and effectiveness of the unit. Participates in special projects and performs other duties as assigned.

Skills

Customer service

Organizational skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

HRIS

Word processing

Email

Internet research

Data entry

Job description

Overview

Coordinates annual evaluation process along with training and in-service enrollment for Home Health Aides (HHAs). Partners with management to provide scheduling support and assists the department in meeting established compliance standards. Works under general supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched 401k retirement saving program
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement and CEU credits

What You Will Do

• Generates a roster of aids and nurses who have been absent from work for an extended period of time; follows up with aides and assigns them to the appropriate status. Sends additional communication to aides as needed.
• Documents communication to HHAs regarding compliance tasks and follow up including documenting appropriate corrective action for HHAs.
• Creates and organizes weekday, weekend, and night on-call schedules and communicates schedule changes to management.
• Coordinates scheduling of In-Service classes for HHAs.
• Coordinates enrollment and payroll of monthly Dementia and Bone Marrow training classes for HHAs.
• Coordinates and processes completion of performance evaluations for both HHAs and supervisors.
• Liaisons with Health Services in regards to scheduling changes for HHAs.
• Follows up on no-shows/reschedules/lateness of HHA's for In-service trainings.
• Assists supervisors in HHA attendance calls as needed.
• Performs general administrative tasks including answering telephone calls, sorting email messages and re-routing them, and sorting/distributing incoming mail. Covers front desk coverage and operations.
• Maintains Home Health Aid(HHA) compliance in accordance with corporate policies, state regulations, and contractual requirements.
• Supports rotational scheduling, including early, late, weekend, and holiday shifts.
• Provides technical support and conducts training sessions to aides for all HHA applications.
• Creates and distributes weekend and holiday coverage reports for the call center. * Provides feedback to management regarding opportunities to improve workflows. * Follows procedures to maximize operational efficiency and effectiveness of the unit. * Participates in special projects and performs other duties as assigned.

Qualifications

Education: High School Diploma or GED equivalent required Bachelor's Degree preferred

Experience in customer service required Strong organizational/administrative skills required

Demonstrated problem-solving abilities required Computer literacy (human resources information system, word processing, email, internet research, data entry) preferred

Pay Range

USD $19.18 - USD $23.99 /Hr.

About Us

VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We're one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.