Quality Control Supervisor

Tactilemedical; New Brighton (MN); On-site; USD 61,500 - 86,205; Full time

Benefits offered by this job

Medical, dental and vision benefits

Retirement benefits

Paid time off

Parental leave

Job summary

Tactile Medical in New Brighton, Minnesota, is seeking a Quality Supervisor to manage quality inspection activities, provide training, and ensure compliance with regulatory standards.

The ideal candidate will have at least 5 years of experience in a regulated manufacturing environment. Our comprehensive compensation package includes various benefits and a salary range of $61,500 to $86,205 USD.

Qualifications

• Minimum of 1 year of experience in leadership or lead roles.
• At least 5 years in regulated manufacturing, including 2 years in medical devices.
• Strong knowledge of regulatory standards like ISO 13485.

Responsibilities

• Supervise daily activities of Quality Inspectors and Technicians.
• Provide coaching and ensure compliance with procedures.
• Lead investigations on non-conforming materials.

Skills

Quality inspection processes

Data analysis and trending

Leadership abilities

Effective communication

Problem-solving skills

Education

Associate’s degree or equivalent work experience

Tools

Excel

ERP/MRP systems like NetSuite

eQMS software like Grand Avenue

Job description

At Tactile Medical, we specialize in developing at‑home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

Accountabilities & Responsibilities

• Supervise, coordinate, and prioritize daily activities of Quality Inspectors and Quality Technicians responsible for nonconformance, product returns and receiving inspection to meet production and quality objectives
• Provide training, coaching, and performance feedback while ensuring adherence to procedures and Good Documentation Practices
• Serve as a hands‑on leader by acting as a backup and float across quality inspection and technician functions
• Maintain and monitor quality metrics associated with receiving inspection and nonconformance to ensure performance targets are met
• Manage receiving inspection and returned product queues to ensure priority items are completed in a timely manner and target metrics are maintained
• Perform and support incoming, in‑process, and final inspection, including testing, measurement, and product evaluation
• Lead and support non‑conforming material processes, including documentation, investigation, disposition, and escalation
• Lead and support processing and investigation of product returns, ensuring proper documentation and analysis
• Support development and review of procedures associated with Quality Control
• Ensure compliance with QMS, HIPAA, and regulatory requirements (e.g., 21 CFR 820, ISO 13485)
• Identify and lead continuous improvement initiatives using data analysis, trend monitoring, and operational insights to identify areas of improvement and lead continuous improvement projects
• Other duties as assigned

Qualifications

Required:

• Associate’s degree or equivalent work experience in a related discipline
• Minimum of 1 year of leadership or lead experience or demonstrated leadership capability
• Minimum of 5 years’ experience working in a regulated manufacturing environment (at least 2 years of that time must be in a medical device under ISO 13485)
• Strong working knowledge of inspection, testing, and quality processes
• Familiarity with Excel for compilation/trending of data
• Knowledge of GXP, 21CFR, ISO, QSR and other applicable regulations, standards, directives and guidance

Preferred:

• ASQ certification (CQT, CQI or similar)
• Experience with ERP/MRP systems such as NetSuite
• Experience with eQMS software such as Grand Avenue

  Knowledge & Skills

  • Working knowledge of quality inspection, testing, nonconformance, and product return processes
  • Knowledge of QMS and regulatory requirements, including 21 CFR 820, ISO 13485, and Good Documentation Practices
  • Ability to lead, coach, and prioritize daily work for inspectors and technicians
  • Strong analytical, problem‑solving, and data trending skills using Excel and quality metrics
  • Effective communication and collaboration skills with a continuous improvement mindset

  Benefits

  Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

  US Pay Range: $61,500 — $86,205 USD