Quality Control Specialist - (Hybrid with 50% travel)

Serco; Suffolk (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Serco Inc. is seeking an OQE Specialist to act as the central authority for validation, tracking, and adjudication of Objective Quality Evidence for AITs and post-delivery test events.

You will own the development and execution of the AIT Consolidated Test and Inspection Plan (TIP) framework, and ensure audit-ready documentation for government review. The role requires maintaining an active Secret clearance and U.S.

Qualifications

• Active Secret security clearance required.

Responsibilities

• Lead collection, validation, and submission of OQE for AITs.
• Verify OQE completeness and NAVSEA compliance.
• Map OQE to work items, test procedures, and TIP requirements.
• Interface with shipyard, SUPSHIP, and program offices to resolve discrepancies.
• Maintain centralized tracking for real-time OQE status.
• Develop and manage the AIT TIP across availabilities.
• Ensure TIPs include checkpoints, acceptance criteria, and OQE.
• Manage Trial Cards for BTs, ATs, and FCTs.
• Coordinate with test conductors and waterfront teams for documentation.

Skills

Active security clearance

US Citizenship

Stakeholder management

AIT processes knowledge

OQE documentation

Tracking tools

Education

Bachelor's degree

Associate's degree

High School Diploma/GED

Tools

Excel-based trackers

Databases

Job description

Position Description & Qualifications

Serco is looking for an OQE Specialist that will serve as the central authority for validation, tracking, and adjudication of all Objective Quality Evidence associated with Alteration Installation Teams (AIT) and post-delivery test events. This role ensures that all work completed during availabilities is properly documented, meets contractual and technical requirements, and is audit-ready for government review. The position will also own development and execution of the AIT Consolidated Test and Inspection Plan (TIP) framework.

This role is contingent upon your ability to maintain and transfer an active Secret security clearance

Position can be worked out of Norfolk, VA area or Pascagoula, MS

In this role, you will:

AIT OQE Oversight

• Lead the collection, validation, and submission of all OQE generated by AITs across LPD and LHA platforms.
• Verify all required OQE is complete, accurate, and compliant with contract data requirements and applicable NAVSEA standards.
• Ensure OQE is properly mapped and traceable to specific work items, test procedures, and TIP requirements.
• Interface with shipyard, SUPSHIP, and program office stakeholders to resolve OQE discrepancies and deficiencies.
• Maintain centralized tracking tools to provide real-time status of OQE completion across all work items.

AIT Consolidated Test & Inspection Plan (TIP) Management

• Develop, maintain, and manage the AIT Consolidated Test and Inspection Plan (TIP) across all assigned availabilities.
• Ensure all AIT work items are properly captured within the TIP with clear inspection and test requirements.
• Verify each TIP is fully populated with required checkpoints, acceptance criteria, and associated OQE.
• Ensure alignment between TIP execution, test procedures, and Trial Card generation.
• Continuously update TIP status to reflect execution progress and completion metrics.
• Document, maintain, and track exceptions to installs.

Trial Card Management (BTs, ATs, FCTs)

• Manage the full lifecycle of Trial Cards generated during Builder’s Trials (BTs), Acceptance Trials (ATs), and Final Contract Trials (FCTs).
• Coordinate with test conductors, waterfront teams, and ship’s force to ensure accurate documentation of discrepancies.
• Track Trial Card resolution status, ensuring closure actions are properly documented and supported by OQE.
• Facilitate adjudication meetings and provide status reporting to leadership and stakeholders.
• Ensure all Trial Cards are closed or properly dispositioned prior to key milestone events.

Deckplate Support / AIT Integration

• Provide direct support to the AIT Deckplate Lead as required to ensure execution alignment between installation, testing, and documentation.
• Assist in troubleshooting OQE gaps, test execution issues, and documentation discrepancies at the waterfront level.

Coordination & Reporting

• Serve as the primary liaison between AIT teams, technical authorities, and program stakeholders for all OQE, TIP, and Trial Card matters.
• Provide routine status briefs, including risk areas, delinquent OQE, TIP completion status, and Trial Card trends.
• Identify systemic issues and recommend process improvements to enhance OQE quality and trial execution efficiency.

To be successful in this role, you will have:

• An active Secret security clearance
• U.S Citizenship required
• A Bachelor's Degree with minimum 4 years of relevant expereicne
• Or an Associate's degree with minimum 6 years of relevant experience in lieu of BA Degree
• Or a High School Diploma/GED with minimum 8 years of relevant experience in lieu of Degree
• The ability to travel 50% of the time
• Ability to manage multiple stakeholders in a high operational tempo environment
• Proficiency with tracking tools (e.g., Excel-based trackers, databases, or program-specific systems)

Additional Desired Skills and Experience:

• Demonstrated experience supporting LPD and/or LHA class ships, preferably in post-delivery or PSA environments
• Strong working knowledge of AIT processes, waterfront operations, and naval ship test programs
• Proven experience managing OQE documentation, Test and Inspection Plans (TIPs), and Trial Card processes across BTs, ATs, and FCTs
• Familiarity with NAVSEA requirements, data item descriptions (DIDs), and quality assurance frameworks
• Prior experience in a lead or managerial role supporting post-delivery availabilities
• Background interfacing with SUPSHIP, Regional Maintenance Centers (RMCs), or Program Executive Offices (PEOs)
• Strong analytical and organizational skills with high attention to detail in high-visibility environments

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .