Quality Control Specialist

Leaf Home; Wilmington (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Leaf Home seeks a Quality Control Field Specialist to oversee quality standards across warehouse and field installation operations. The role owns QC programs, inspection frameworks, reporting, and corrective action processes to ensure installations meet company standards, manufacturer specs, and safety requirements.

The position partners with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Qualifications

• Associate’s degree or vocational education required.
• 2–4 years of installation and/or quality control experience.
• Valid driver’s license and ability to travel up to 50%.
• Strong analytical, documentation, and communication skills.

Responsibilities

• Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.
• Oversee field and warehouse inspections; analyze findings and identify corrective actions to prevent repeat issues.
• Lead non-conformance management including root cause analysis and corrective action planning.
• Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.
• Evaluate installer and crew performance using inspection data; provide feedback and retraining guidance.
• Develop and support quality-focused training initiatives for installers and installation partners.
• Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.
• Ensure quality procedures align with safety standards and company policies; identify risks and systemic issues proactively.

Skills

Analytical skills

Documentation

CRM proficiency

Inspection tools

MS Office

Independent judgment

Education

Associate’s degree or Vocational Education

Tools

CRM software

Inspection tools hardware

Microsoft Office Suite

Job description

Position Summary

The Quality Control Field Specialist is responsible for overseeing and continuously improving quality standards across warehouse and field installation operations. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure all installations meet company standards, manufacturer specifications, and safety requirements. The QC Field Specialist partners with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Essential Duties And Responsibilities

Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.

Position Summary

The Quality Control Field Specialist is responsible for overseeing and continuously improving quality standards across warehouse and field installation operations. This role owns quality control programs, inspection frameworks, reporting, and corrective action processes to ensure all installations meet company standards, manufacturer specifications, and safety requirements. The QC Field Specialist partners with Operations, Installation, and Sales leadership to reduce rework, improve installer performance, and drive consistent customer outcomes.

Essential Duties And Responsibilities

Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.

Essential Duties And Responsibilities

Own and maintain quality control standards, inspection protocols, and documentation requirements across warehouse and field operations.

20%

Conduct and oversee field and warehouse inspections; analyze findings, identify trends, and determine corrective actions to prevent repeat issues.

20%

Lead non-conformance management, including root cause analysis, corrective action planning, and follow-up validation.

15%

Partner with Installation and Quality Control leadership to improve material handling, job readiness, and installation execution quality.

10%

Evaluate installer and crew performance using inspection data; provide structured feedback, recommendations, and retraining guidance.

10%

Develop and support quality-focused training initiatives for installers and installation partners, including onboarding and ongoing skill development.

10%

Monitor and report on quality metrics, rework rates, service trends, and compliance outcomes; present insights to leadership.

10%

Ensure quality procedures align with safety standards and company policies; identify risks and escape systemic issues proactively.

5%

Required Education

Associate’s degree or Vocational Education.

Required Years Of Experience

2–4 years of installation and/or quality control experience.

If experience can offset education, how many additional years of experience are required?

An additional 2 years.

Additional Requirements

Valid driver’s license.

Must be able to conduct job site inspections as needed, including roofs.

Strong analytical and documentation skills.

Proficiency with CRM, inspection tools, and reporting systems.

Ability to exercise independent judgment and influence outcomes without direct supervision.

Proficiency using Microsoft Office Suite.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, Or Certifications

Experience with quality programs in field-based or installation environments.

Knowledge of OSHA and safety compliance standards.

Ability to interpret installation scopes, specifications, and manufacturer requirements.

Experience identifying systemic process gaps and recommending improvements.

Strong communication skills to influence installers, peers, and leadership.

Travel Requirements

Indicate any travel or work location

Up to 50% US and/or Canadian travel required.

Overtime/Additional Hours Requirements

Indicate any work hour requirements or considerations

Physical Requirements

Additional and non-standard hours may be required (exempt).

Physical Activity

Frequency of work schedule:

Standing
Frequently (34-66%)

Walking
Frequently (34-66%)

Sitting
Frequently (34-66%)

Driving a car/van/truck
Frequently (34-66%)

Reaching with hands and arms (up, down, or outward)
Frequently (34-66%)

Typing
Occasionally (11-33%)

Using hands to touch/manipulate/handle
Frequently (34-66%)

Climbing and/or balancing
Frequently (34-