Quality Control Specialist

Robins Financial Credit Union; Warner Robins (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Short- and Long-Term Disability

Life Insurance and AD&D

Health Care and Dependent Care FSA

401K Plan with match

Paid time off (PTO)

Holidays

Tuition reimbursement

Performance-based Incentive

Job summary

Robins Federal Credit Union Inc. in Warner Robins, GA seeks an Administrative reviewer to support member accounts, verify documentation, and ensure accuracy and compliance.

You will confirm information in systems, resolve discrepancies, and maintain thorough records while coordinating with internal departments. This full-time role includes strong benefits and growth opportunities.

Qualifications

• Two years or more in quality control or administrative roles.
• Experience reviewing documents and verifying information for accuracy.
• Ability to maintain detailed records and meet deadlines.
• Familiarity with regulatory requirements and internal controls.

Responsibilities

• Review new and updated member accounts and loans for accuracy.
• Verify documentation entered in systems and ensure completeness.
• Ensure compliance with guidelines and regulatory requirements.
• Document errors, communicate corrections, and track outstanding items.
• Support internal audits and special projects as needed.

Skills

Review documents

Attention to detail

Regulatory compliance

Record keeping

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

• Location 803 Watson Blvd,Warner Robins, GA, 31093,United States
• Job Category Administrative
• Employee Type Full Time
• Required Degree High school

Description

What You’ll Do:

• Review new and updated member accounts, share accounts, and consumer loans, including indirect and collection loans.
• Verify the accuracy and completeness of documentation and information entered in the Credit Union's systems.
• Ensure reviewed activity complies with Credit Union Guidelines, procedures, and applicable regulatory requirements.
• Use applicable reports and systems to confirm required documentation is accounted for.
• Complete assigned reviews within established timeframes.

Error Tracking and Follow-Up

• Document and communicate errors, missing information, and required corrections.
• Maintain accurate records of errors and outstanding items.
• Monitor outstanding items and verify corrections are completed.
• Process error notifications and research requests.
• Identify and escalate recurring errors, trends, or concerns requiring additional review.
• Provide regular updates on review activity and outstanding items.

Additional Functions

• Assist with other quality control reviews, Internal Audit functions, and special projects as assigned.
• Follow applicable laws and regulations, including but not limited to Bank Secrecy Act (BSA) requirements, and adhere to Robins Financial Credit Union policies, procedures, and standards.

What You Can Expect:

• We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

Benefits and Perks

• Health Insurance (only employee premium paid)
• Short- and Long-Term Disability
• Life Insurance and AD&D
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)
• Generous paid time off- Earn over 4 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program

Requirements

What You Need to Succeed:

• Highschool Diploma or equivalent.
• At least two years of experience reviewing documents, verifying information, maintaining detailed records, or performing other quality control or administrative work.

Knowledge, Skills & Abilities

• Ability to review information and documentation for accuracy, completeness, and compliance with established requirements.
• Ability to identify errors, inconsistencies, and missing information.
• Ability to maintain accurate records and meet established deadlines.
• Strong attention to detail, organization, and time management.
• Effective written and verbal communication skills.
• Computer skills, including Microsoft Word and Excel.
• Ability to handle confidential member, employee, and Credit Union information appropriately.
• Ability to provide effective service and support to internal departments.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, employees are regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Must be able to lift and carry up to 20 pounds.
• Vision requirements include close and classroom vision.
• Occasionally required to travel by automobile.