Quality Control Manager

Chimes District of Columbia.; Maryland; On-site; USD 40,000 - 55,000; Full time

Job summary

Chimes District of Columbia is seeking a Quality Control Coordinator to ensure custodial work meets contract specifications and quality standards. The role emphasizes strong interpersonal skills, compassion, and respect for persons with disabilities as part of daily duties.

Essential duties include inspecting cleaning tasks, maintaining QC records, and training staff on procedures, safety, and compliance to enhance customer satisfaction and site performance.

Qualifications

• Minimum two years' experience in quality control inspections or managing a similar program.
• Experience in building service management and with cleaning chemicals/solutions.
• High school diploma and CPR/First Aid certification preferred.
• Ability to read, write, and speak English.

Responsibilities

• Inspect cleaning work to ensure quality and standards.
• Prepare and submit inspection reports to the Project Manager.
• Provide and maintain a quality control program per contract and approved plans.
• Train staff on quality control issues and safety procedures.
• Ensure staff compliance with building policies and security requirements.

Skills

Quality control

Inspection

Communications

Safety compliance

Education

High School diploma

CPR/First Aid

Tools

JAMS

Job description

Schedule: Monday-Friday 7:00am-3:30pm

Set Pay Rate: $33.99

Job Summary

Responsible for quality control for all custodial/janitor work according to the Statement of Work and Quality Control Plan. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Essential Functions

• Comply with all Agency policies and procedures and follow contract specifications
• Keep up with contract changes, modifications, and provisions
• Provide and maintain a quality control program directly related to Chimes District of Columbia required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management
• Assure that the performance objectives and standards identified in the specifications are met through the Quality Control Program
• Oversee and coordinate the quality control functions of this contract
• Perform all Quality Control duties daily
• Inspect all cleaning work performed to ensure proper cleaning and quality control
• Make daily routine inspections and submit reports to the Project Manager
• Give feedback on inspections to managers, supervisors, and crew leaders
• Review and respond to inspection/deduction reports
• Maintain a file of inspection reports and other required records
• Provide inspection reports to the Chief Operating Officer or designee as requested
• Reduce and control the number of cleaning complaints
• Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
• Utilize inspections to ensure a continuous improvement process
• Strive to improve customer satisfaction
• Prepare and submit all required paperwork on time
• Use the computer to download information; access the internet; print reports; and establish and follow the electronic inspection schedule
• Use JAMS to coordinate, create, and print inspection reports
• Inspect worksite with COTR weekly or as required by contract
• Provide regular training to staff about quality control issues
• Attend work regularly according to assigned work schedule
• Comply with dress code and personal hygiene standards
• Pass and comply with all building and security requirements and procedures
• Ensure staff compliance with all building and security requirements
• Wear ID badge(s) at all times while performing work under this Contract
• Attend and participate in in-service training, staff meetings, and other activities to facilitate professional development and applies changes needed
• Work cooperatively with others in a manner which is positive, enthusiastic, respectful and courteous
• Pass and comply with CPR/First Aid training and OSHA training
• Drive company van as necessary in performance of job duties, if van provided by company

Secondary Functions

• Conduct training in proper cleaning procedures for custodial staff
• Conduct safety training, chemical training, and security training
• Conduct training on Chimes Rules of the Workplace
• Assist supervisors with new hire training and orientation
• Establish job task schedule
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements

• Valid driver's license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
• Abiltiy to acquire and maintain Secuity Clearance

Essential Personnel

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education

• High School diploma or Plus experience
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Experience

• Minimum two (2) years' experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

Why You'll Love Working Here

• $6.90/month - one of the lowest employee rates you'll find
• Employer-paid Life Insurance AD&D
• Employer-provided Long-Term Disability coverage for financial protection
• 403(b) retirement plan with employer match
• 10 paid holidays generous PTO
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Ready to Make Your Impact?

Join a team where your work truly matters-every single day.