Quality Control Leader: Process Excellence & CAPA

ExpressPros - Dothan, AL; Alabama; On-site; USD 70,000 - 110,000; Full time

Job summary

ExpressPros - Dothan, AL is seeking a Quality Control Manager to develop and maintain robust quality systems ensuring products and services meet standards and customer expectations.

Responsibilities include leading QC teams, conducting audits, investigating complaints, and driving continuous improvement across production, engineering, and procurement. Strong QMS/ISO experience and a bachelor’s in a related field are required.

Qualifications

• Requires 5+ years in quality control/assurance.
• Requires 2+ years of supervisory/management experience.
• Strong knowledge of QMS, ISO standards and regulatory requirements.
• Excellent analytical, problem-solving and leadership skills.
• Strong written and verbal communication abilities.
• Proficiency with Microsoft Office and quality software.

Responsibilities

• Develop, implement, and maintain quality control policies, procedures, and standards.
• Lead and supervise QC inspectors, technicians, and quality personnel.
• Monitor production processes to ensure compliance with quality requirements.
• Conduct internal audits and inspections to identify quality issues.
• Investigate customer complaints and non-conformance reports.
• Analyze quality data and prepare KPI reports.
• Implement CAPA to address quality concerns.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Collaborate with production, engineering, procurement, and other departments to improve product quality.
• Manage supplier quality evaluations and audits.
• Train employees on quality standards, procedures, and best practices.

Skills

Quality leadership

Analytical skills

Communication skills

Problem solving

Project management

MS Office

Education

Bachelor's degree in Quality Management, Engineering, Manufacturing, Business Admin, or related field

CQM/CQM or CQE certification (preferred)

ISO 9001 knowledge/experience

Tools

Quality management software

Job description

ExpressPros - Dothan, AL is seeking a Quality Control Manager to develop and maintain robust quality systems ensuring products and services meet standards and customer expectations.

Responsibilities include leading QC teams, conducting audits, investigating complaints, and driving continuous improvement across production, engineering, and procurement. Strong QMS/ISO experience and a bachelor’s in a related field are required.