Quality Control Instrument Area Specialist - DPM DU

BioSpace; Durham (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Pay bonus

Holidays

Health insurance

401K match

Parental leave

Product access

Tuition support

Life insurance

Referral bonus

Job summary

Novo Nordisk in Durham, NC is seeking an Instrument Calibration/Maintenance Technician to support repairs, preventive maintenance, and calibration of laboratory instrumentation. You will schedule resources for third party services and ensure proper alarm handling and BMS activity documentation.

Reports to Manager, Senior Manager. Requires strong attention to detail, GMP knowledge, and cross-functional collaboration to maintain instrument performance and compliance.

Qualifications

• Bachelor's degree in Chemistry, Engineering or a relevant field of study with 5+ years of lab instrumentation experience.
• Associate's degree with 7+ years of lab instrumentation experience in pharma.
• High School Diploma with 9+ years of lab instrumentation experience in pharma.

Responsibilities

• Schedule resources for third party instrument services.
• Write and maintain work orders with accurate documentation.
• Review documentation for accuracy and completeness.
• Maintain instrument specifications, maintenance, repair, and calibration.
• Identify deviations and escalate per procedures.
• Support GMP/compliance and instrument validation.
• Execute work according to schedule and department plan.

Skills

Attention to detail

Customer service

Organizational skills

Problem solving

LIMS & lab automation

MS Office

SAP PM

SAP QM

Education

Bachelor's Degree in Chemistry/Engineering or related field

Associate's Degree with 7+ years experience

High School Diploma with 9+ years experience

Tools

Waters Empower

LIMS

MS Office

SAP PM

SAP QM

Job description

About The Department

For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

About The Department

For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world. In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Emerging Technologies -Solid Dosage Forms US facility in Durham, NC is a 194,000 square foot tableting and packaging facility that supports the production of our innovative oral treatments for patients with type 2 diabetes. SDF maintains a curious and pioneering spirit, harmonious with our growing pipeline of new products and emerging technologies.

What We Offer You

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Works closely with Laboratory personnel to support repairs, preventive maintenance & calibration of laboratory instrumentation. Schedule resources as related to third party instrument services. Responsible for activities related to BMS & alarm handling.

Relationships

Reports to Manager, Senior Manager.

Essential Functions

• Resource scheduling as related to third party instrument services
• Accurately & legibly records all activities in appropriate documentation. Writes work orders
• Reviews documentation for accuracy & completeness
• Instrument specifications, scheduled maintenance, repair, & calibration
• Identifies & handles deviations per proper procedures for measuring equipment
• Supports cross-functional investigations & participates in systematic problems solving
• Understand & execute GMP & compliance protocols for instrument validation
• Executes work according to schedule & department plan
• Evaluates instrument performance & responds to potential issues
• Contributes to process confirmations
• Maintains training qualifications on time. Supports training others as required
• Follow all safety and environmental requirements in the performance of duties
• Other duties, as assigned

Physical Requirements

Moves equipment &/or supplies weighing up to 33 pounds within the facility using various body positions. Ability to do close precision work with their hands. Must be able to remain in a stationary position (sitting and standing) 50% of the time. May required corrected vision to 20/25 based on role. May require colour vision based on role. Occasionally ascends/descends a ladder. May be required to work at elevated heights. Occasionally works around odorous &/or hazardous materials.

Minimum Qualifications

• Bachelor’s Degree in Chemistry, Engineering or a relevant field of study from an accredited university required with a minimum of five (5) years of intense laboratory instrumentation experience in the pharmaceutical industry required
• May consider an Associate’s Degree in Chemistry, Engineering or a relevant field of study from an accredited university with a minimum of seven (7) years of intense laboratory instrumentation experience in the pharmaceutical industry required
• May consider an High School Diploma (GED) with a minimum of nine (9) years of intense laboratory instrumentation experience in the pharmaceutical industry required

Laboratory Instrument Calibration, Maintenance & Repair Experience Required

• High attention to detail required
• Excellent customer service skills
• Demonstrated high level of organization in task management, as well as logical planning for task execution & follow-up required
• Demonstrated experience in systematic approach to problem solving & troubleshooting required

Preferred Qualifications

• Experience with LIMS & lab automation software, preferably Waters Empower preferred

Extensive Experience With MS Office Products Preferred

• Familiarity with SAP PM module and SAP QM module a plus

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.