Quality Control Assistant (Remote Opportunity)

First American; New Hampshire; Remote; USD 24,000 - 32,000; Full time

Job summary

First American Mortgage Solutions seeks detail-oriented associates to ensure the accuracy and completeness of final reports and documents. You will identify missing information, obtain required details from internal teams or customers, and ensure output meets both company and customer standards.

Ideal candidates have 1-2 years of relevant experience, strong verbal and written communication, and solid PC skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years directly related experience.
• Proficient PC skills.
• Strong attention to detail.
• Good verbal and written communication skills.
• Basic understanding of customer compliance requirements.

Responsibilities

• Quality checks final reports and completed documents for accuracy and completeness.
• Identifies missing information and areas requiring corrections.
• Contacts internal resource or customer to obtain required information.
• Ensures the product is in compliance with company and customer standards.
• Escalates more complex questions to supervisor or lead.

Skills

Attention to detail

Communication skills

Proficient PC skills

Compliance awareness

Education

High school diploma or equivalent

Job description

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Responsible for ensuring the quality and accuracy of documents or reports prior to the final printing and customer distribution.

What You'll Do

• Quality checks final reports and completed documents for accuracy and completeness.


• Identifies missing information and areas requiring corrections.


• Contacts internal resource or customer to obtain required information.


• Ensures the product in in compliance with company and customer standards.


• Escalates more complex questions to supervisor or lead.

What You'll Bring

• High school diploma or equivalent


• 1-2 years directly related experience


• Proficient PC skills.


• Strong attention to detail.


• Good verbal and written communication skills.


• Basic understanding of customer compliance requirements.

Please note: This positions hours can have a start time as 8:00am and as late of an end time as 7:30pm.

Pay Range: $17.69 - $23.56 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.