Quality Control Analyst I

Magnera Corporation; Candler (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Magnera Corporation in Candler, North Carolina, is seeking a Quality Coordinator to enhance its Quality Management System, focusing on cross-functional collaboration with various teams. The ideal candidate will manage documentation, lead investigations into quality issues, and support compliance with standards.

The role requires a high school diploma with a preferred 4-year degree, alongside experience in quality control laboratories, particularly within textiles. Strong problem-solving and communication skills are essential.

Qualifications

• Minimum of two years of quality control laboratory experience; experience in textiles preferred.
• Strong written and verbal communication skills in English.
• Autonomous, meticulous, and rigorous work style.

Responsibilities

• Manage the site document control system.
• Lead customer complaint investigations and maintain related documentation.
• Support internal audits by organizing quality documentation.

Skills

Attention to Detail

Problem‑Solving

Technical Aptitude

Communication

Collaboration

Organization & Time Management

Education

High school diploma required; 4‑year degree preferred

Tools

MS Office

Mapex

SAP

Job description

Overview

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end‑user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever‑changing world.

Responsibilities

JOB SUMMARY:

Under the supervision of the Quality Manager, the Quality Coordinator supports the maintenance and continuous improvement of the site Quality Management System (QMS). This role works cross‑functionally with Production, Engineering, Maintenance, and Warehouse teams to investigate quality issues, manage document control, analyze quality data, and support compliance with internal standards and customer requirements.

JOB DUTIES & RESPONSIBILITIES:

• Manage the site document control system including creation, revision, approval routing, and distribution of controlled documents.
• Lead customer complaint investigations including data collection, root cause analysis, documentation, and corrective action tracking. Maintain the complaint dashboard and prepare investigation documentation for management review prior to customer communication.
• Maintain the corrective and preventive action (CAPA) tracking log and monitor progress of investigations, corrective actions, and effectiveness checks.
• Maintain quality dashboards and key performance indicators (KPIs) including complaint trends and annual quality performance goals.
• Manage pest control monitoring data and internal dashboards, extracting activity data from the pest control provider system and tracking trends for quality review.
• Lead Gauge R&R studies and measurement system evaluations for laboratory testing methods to ensure accuracy and repeatability of test results.
• Lead validation activities for laboratory equipment.
• Support supplier nonconformance investigations by entering issues into SAP and assisting with documentation and follow‑up as needed.
• Assist with internal nonconformance investigations and corrective actions related to production issues, quality defects, and process deviations.
• Support management of blocked material by generating blocked material summaries and assisting operations with disposition or rework decisions.
• Prepare the monthly Quality Reserve report for finance, compiling blocked material and quality data used to estimate potential financial risk.
• Support internal and external audits by organizing quality documentation and providing records during audit activities.

• Participate in product development trials and process improvement initiatives in coordination with Product Development and Operations.
• Train and support Quality Technicians and Quality Specialists on quality procedures, documentation requirements, and test methods.
• Support calibration and control of laboratory and quality equipment to ensure testing equipment remains compliant with internal procedures.
• Conduct quality orientation for new hires, providing an overview of site quality expectations and requirements.
• Review ISRA vision system data and support troubleshooting of detection issues.
• Review and evaluate the current microbiological and environmental monitoring program, including sampling methods and testing processes, and support improvements to strengthen the monitoring system.
• Serve as backup to the Quality Manager and provide continuity of quality system activities during periods of absence.
• Perform additional quality‑related duties as assigned.

Qualifications

EDUCATION & EXPERIENCE:

• High school diploma required; a 4‑year degree in a related field preferred.
• Minimum of two years of quality control laboratory experience; experience in textiles within an industrial environment preferred.
• Excellent computer skills with strong proficiency in MS Office and software platforms such as Mapex and SAP for data extraction and analysis.
• Understanding of non‑woven processing equipment, laboratory equipment, and related software.
• Demonstrated problem‑solving abilities.
• Strong written and verbal communication skills in English.
• Autonomous, meticulous, and rigorous work style with a strong sense of responsibility and critical thinking.
• Strong organizational skills, initiative, and the ability to work independently while collaborating effectively to meet deliverables.

COMPETENCIES:

• Attention to Detail: Demonstrates a high level of accuracy in data collection, documentation, and quality inspections.
• Problem‑Solving: Identifies issues, analyzes root causes, and recommends effective corrective and preventive actions.

• Technical Aptitude: Understands production processes, quality systems, and basic principles of non‑woven or manufacturing operations.
• Communication: Communicates clearly and professionally, both verbally and in writing, with cross‑functional teams.
• Collaboration: Works effectively with Production, Quality, Engineering, Supply Chain, and other process partners.
• Decision‑Making: Uses sound judgment when assessing non‑conformities and recommending solutions.
• Organization & Time Management: Manages multiple tasks, meets deadlines, and maintains accurate records.
• Initiative: Identifies opportunities for improvement and proactively contributes to quality system enhancements.

WORKING CONDITIONS:

• Work is performed in both office and manufacturing floor environments.
• Exposure to noise, moving machinery, airborne fibers, and production equipment while on the plant floor.
• May require wearing PPE such as safety glasses, hearing protection, gloves, and protective footwear.
• Regular interaction with production lines, quality labs, and warehouse areas.
• Work may involve occasional schedule flexibility to support audits, trials, or production needs.

EFFORT/PHYSICAL DEMANDS:

• Ability to stand, walk, and move throughout the manufacturing floor for extended periods
• Frequent bending, reaching, or lifting materials or samples up to approximately 25 pounds.
• Routine use of computers, inspection tools, measurement devices, and lab equipment.
• May require climbing stairs or accessing elevated platforms to inspect equipment or processes.
• Must be able to visually inspect materials and read printed and digital information accurately.

HEALTH & SAFETY RESPONSIBILITIES:

• Follow all company safety policies, procedures, and PPE requirements at all times.
• Immediately report any hazards, unsafe behaviors, or incidents to the Quality Manager or Safety team.
• Participate in safety training, audits, and continuous improvement activities.
• Support root‑cause investigations for quality or safety‑related events and contribute to corrective action development.
• Ensure that documentation, equipment, and materials within the quality area are maintained safely and in compliance with regulatory and company standards.
• Promote a culture of safety and quality by modeling safe work practices and encouraging safe behaviors among coworkers.