Quality Control Agent (A3, 3rd Shift)

DHL Express; Erlanger (KY); On-site; USD 36,000 - 54,000; Full time

Job summary

DHL Express is seeking a CVG Hub Quality Control Agent to manage outbound and inbound cargo movement, ensuring processes meet customer and internal standards. The role emphasizes accuracy, safety, and collaboration across teams at the hub.

Key duties include refactoring distressed shipments, data reconciliation, and professional email communication, with a flexible shift requirement to support hub operations.

Qualifications

• Basic computer skills required.
• Strong research skills preferred.
• Excellent communication skills required.
• Professional appearance expected.
• Flexible shift is required.
• Experience with unload/primary/smalls is preferred.

Responsibilities

• Repackages distressed shipments.
• Reconcile shipments with incomplete or incorrect data.
• Respond to e-mails in a professional manner.
• Work with other operational groups.
• Ability to multi-task and make independent decisions.

Skills

Computer skills

Research Skills

Good communication skills

Professional Appearance

Flexible shift required

Unload/Primary/Smalls knowledge

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

CVG Hub Quality Control Agent

are responsible for establishing and executing the policies and procedures necessary to manage the physical movement of outbound or inbound cargo within, into, and out of the hub. The position ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Key Responsibilities:

• Repackages distressed shipments
• Reconcile shipments with incomplete or incorrect data
• Respond to e-mails in a professional manner
• Work with other operational groups
• Ability to multi-task and make independent decisions

Skills & Qualifications:

• Computer skills
• Research Skills
• Good communication skills
• Professional Appearance
• Flexible shift required
• Previous Unload/Primary/Smalls knowledge preferred

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster