Quality Compliance & NCR Specialist

American Orthodontics; Sheboygan, Northern (WI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

11 paid holidays

Medical insurance

Dental insurance

Life insurance

Disability insurance

HSA account

FSA account

401k with company matching and profit‑

Job summary

American Orthodontics in Sheboygan, WI is seeking a Quality Assurance professional to investigate nonconformances, review returned products, inventory, and WIP, and document corrective actions.

You will present findings at MRB meetings, maintain records in quality systems, support audits, train Quality and Manufacturing staff, and help drive continuous improvement initiatives across the operation.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Well organized with the ability to manage multiple priorities effectively.
• Experience using inspection and measurement equipment, such as microscopes and comparators, preferred.
• Strong interpersonal, communication, and teamwork skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong written and verbal communication skills, including technical writing and documentation.

Responsibilities

• Investigate and review returned products, current inventory, and WIP for nonconformances.
• Present investigation findings and recommendations at MRB meetings for disposition decisions.
• Document, track, and maintain nonconformance investigations, corrective actions, and related records.
• Maintain and update records in the business and quality management software.
• Utilize business and quality management software tools to support investigations and analysis.
• Quarantine nonconforming products within systems and ensure segregation in quarantine inventory areas.
• Inspect products to verify compliance with specifications and quality standards.
• Submit changes to quality procedures and work instructions as needed.
• Ensure compliance with quality processes and procedures.
• Document quality meeting decisions, dispositions, and action items in systems.
• Provide training and support to Quality and Manufacturing personnel as needed.
• Lead or participate in internal, supplier, customer, and regulatory quality audits as assigned.
• Assist with product rework and containment activities as required.
• Work with Engineering to determine the disposition of nonconforming products.
• Participate in continuous improvement initiatives to enhance quality and operational effectiveness.

Skills

Attention to detail

Organizational skills

Communication

Technical writing

Task prioritization

Tools

Microsoft Office

Job description

American Orthodontics in Sheboygan, WI is seeking a Quality Assurance professional to investigate nonconformances, review returned products, inventory, and WIP, and document corrective actions.

You will present findings at MRB meetings, maintain records in quality systems, support audits, train Quality and Manufacturing staff, and help drive continuous improvement initiatives across the operation.