Quality & Compliance Manager

Jobtailor; Exeter (NH); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Jobtailor is seeking a Quality & Compliance Manager to lead the QMS across three US sites (Exeter, MVI, Peregrine) and ensure FDA/ISO compliance for medical device and pharmaceutical distribution activities.

The role will drive continuous improvement, host external audits, and align QA strategies with the global Quality team. Strong leadership, English fluency, and extensive QA/regulatory experience are required.

Qualifications

• Minimum 5 years in a senior role in Quality Assurance in medical device or pharma industry.
• Solid understanding of quality system requirements set by major regulatory frameworks for medical devices and combination products.
• Experience in management of FDA and/or Notified Body inspections.
• Ability to translate quality requirements into practical directions for the organization.
• Experience in leading and developing QA teams and cross-functional collaboration.
• Fluent in English (written and spoken).
• Advanced level in Microsoft Office suite applications.

Responsibilities

• Lead and oversee the Quality Management System (QMS) across three US entities, ensuring harmonization and regulatory compliance.
• Serve as US Management Representative and liaison with regulatory authorities.
• Drive continuous improvement, audit readiness, and CAPA processes.
• Set QA organizational and compliance strategy for the US in collaboration with the Zeiss Global Quality team.
• Ensure products released for the US meet regulatory and quality requirements.
• Harmonize QMS across three US sites while respecting each site’s processes.
• Prepare for and host external audits at US sites and address non-conformities.
• Educate and advise the organization on quality and compliance matters.
• Act as Management Representative for each US site (Exeter, MVI, Peregrine).
• Lead and direct quality teams, ensuring alignment and effective implementation of quality strategies.

Skills

Quality Assurance

Regulatory Compliance

FDA inspections

People management

English fluency

MS Office

Tools

MS Office

Job description

Responsibilities

• As Quality & Compliance Manager, you will be responsible for leading and overseeing the Quality Management System (QMS) across three US entities, ensuring harmonization while maintaining compliance with FDA, ISO 13485, and applicable federal and state regulations governing medical device and pharmaceutical distribution activities.
• This role defines and executes the regional quality and compliance strategy, serves as the US Management Representative and primary liaison with regulatory authorities, and ensures that products released to the US market meet all regulatory and quality requirements.
• The position drives continuous improvement, audit readiness, effective corrective and preventive actions, and provides leadership to the quality team to sustain best‑in‑class compliance performance.
• Set the organizational and compliance strategy for the QA organization in the US in collaboration with the Zeiss Global Quality team.
• Ensures that the commercial and distribution activities are conducted per a QMS that ensures compliance with federal and state regulations for devices and pharmaceutical products.
• Manage and harmonize the QMS across the three US sites while respecting each site’s unique processes.
• Develop, implement and maintain quality policies and documentation.
• Acts as the local representative of DORC for regulators in North America on Quality and Compliance topics.
• Accountable for verification that DORC products released for distribution in the US market meet specifications and regulatory requirements such as ISO13485 or FDA regulations.
• Accountable for timely and effective execution and reporting of field corrective actions in North America.
• Executes management oversight on all locations in North America where DORC carries responsibility for FDA regulated activities.
• Reports to HQ on the effectiveness and level of compliance in DORC sites in North America through management review and other management oversight meetings.
• Drives continuous improvement of QMS governed processes aimed at increasing efficiency, effectiveness, harmonization and compliance.
• Prepare for and host external audits at DORC sites in North America and drive resolution of associate non‑conformities.
• Address non‑conformities and implement corrective actions.
• Educate, train and advise the organization on quality and compliance matters.
• Initiate improvement projects & initiatives.
• Timely escalation and resolution of quality or compliance concerns.
• Act as Management Representative for each US site (Exeter, MVI, Peregrine), ensuring compliance with applicable regulatory and QMS requirements.
• Leads and directs the quality teams at each site, serving as the local Head of Quality and ensuring alignment, performance, and effective implementation of quality strategies.
• Ensures communication and aligns priorities between site management and the respective QA team.
• Oversee risk management strategies (tbc).

Requirements

• Minimum 5 years in a senior role in Quality Assurance in medical device or pharma industry.
• Solid understanding of quality system requirements set by the major regulatory frameworks for medical devices and combination products.
• Relevant experience in managing and overseeing quality aspects in distribution, preferably in disposable devices as well as pharmaceutical products.
• Ability to effectively translate quality requirements into practical directions for the organization.
• Experience in management of FDA and/or Notified Body inspections.
• High level of integrity and ethical standards.
• Ability to multi‑task and methodically manage projects based on business priorities and resource availability.
• Ability to self‑motivate and work independently in a geographically separated multi‑national and multi‑functional team environment.
• Collaborates effectively across a diverse network.
• Open‑minded for improvement opportunities and change towards striving for best‑in‑class compliance performance.
• Ability to think creatively, proactively identifying alternative solutions to problems.
• Experience in people management.
• Effective communication/interpersonal skills.
• Fluent in English (written and spoken).
• Advanced level in Microsoft Office suite applications.