Quality & Compliance Director

Ricoh Electronics, Inc.; Lawrenceville (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

ETRIA Manufacturing USA Inc. / ETRIA is seeking an experienced leader to oversee Operations Support with primary oversight of Quality Management, IT Systems, and Regulatory Compliance.

You will partner with executive leadership and global teams to ensure excellence, quality performance, system effectiveness, and regulatory compliance across EMUS. The role requires 8+ years managing Quality, Compliance, and IT functions, plus strong cross-functional leadership and data-driven decision making.

Qualifications

• 8+ years of experience in a manufacturing environment overseeing Quality, Compliance and/or IT departments.
• 8+ years of leadership experience managing teams and cross-functional initiatives.
• Ability to collaborate across all levels of the organization, including executive leadership, operational management, corporate support functions, customers, and international partners.
• Ability to interpret data, identify trends, and implement effective solutions.
• Strong analytical and problem-solving, organizational, presentation, and communication skills.
• Familiarity with compliance frameworks, quality systems, internal controls, and audit processes.

Responsibilities

• Directs existing processes, monitors performance, and makes recommendations to improve business performance in the areas of Quality, IT and Compliance.
• Quality Control management - works with all areas of operations and business planning to follow established quality control system and reduce quality risk.
• Quality Assurance - analyzes past performance, identifies trends, and provides feedback to top management.
• IT Systems - supports IT systems, develops new systems based on business requirements, provides regular assessments to management.
• Compliance and Corporate governance: manages compliance systems such as ISO, SOX and Quality systems.
• General Analysis/ Reporting - creates summary reports and presents recommendations to top management.
• Communications with international teams and stakeholders to meet financial and business objectives.

Skills

Quality Management

IT Systems

Regulatory Compliance

Leadership

Cross-functional Collaboration

Data Interpretation

Analytical Skills

Communication Skills

Education

Bachelor's degree in Business Administration

Job description

Responsible for leading Operations Support functions across the EMUS organization, with primary oversight of Quality Management (including QC/QA), Information Technology Systems, and Regulatory Compliance. This role partners with all levels of the business, including executive leadership, expatriate management, internal stakeholders, and global ETRIA teams, to ensure operational excellence, quality performance, system effectiveness, and compliance with corporate and regulatory requirements.

Responsibilities:

• Directs existing processes, monitors performance, and makes recommendations to improve business performance in the areas of Quality, IT and Compliance with goal to maximize corporate value and profit.
• Quality Control management - works with all areas of operations and business planning members to follow established quality control system. Conduct reviews and develop new activities to reduce quality risk by working with process owners to improve stability in all areas of the operations.
• Quality Assurance - Analyzes and assesses past performance by reviewing data, identifying trends, and developing new activity to reduce re-occurring issues. Point of contact with all external customers to support and correct any customer satisfaction issues. Provides feedback to top management and makes recommendations based on data analysis.
• IT Systems - Support all areas of the business by providing support on existing IT systems and developing new systems based on business requirements. Provide top management with regular assessments and recommendations based on working with IT manager.
• Compliance and Corporate governance: works with REI compliance department to manage and review compliance systems such as ISO, SOX, Quality systems.
• General Analysis/ Reporting - performs complex analyses of special topics as needed based on top management direction. Creates summary reports on monthly, quarterly, term and/or annual basis, presents and makes recommendations as needed to top management.
• ETRIA Japan communications - supports local business planning department and business planning expat to communicate with key ECL/Prod Division members, communicate and exchange information, and carry out global direction as needed to meet financial and business objectives for the company.

Qualifications

Education

Preferred

Bachelors or better in Business Administration.

Experience

Required

8+ years of experience in a manufacturing industry managing Quality, Compliance and/or IT departments.

8+ years of leadership experience managing teams and cross-functional initiatives.

Ability to collaborate across all levels of the organization, including executive leadership, operational management, corporate support functions, customers, and international partners.

Ability to interpret data, identify trends, and implement effective solutions.

Strong analytical and problem-solving, organizational, presentation, and communication skills.

Familiarity with compliance frameworks, quality systems, internal controls, and audit processes.

Work Environment:Primarily office-based with extensive computer use.Occasional time spent within a manufacturing environment.

Preferred

Demonstrated familiarity with IT systems, software applications, and technology platforms

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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