Quality Care Coordinator - RN

Journey; Frederick (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Journey in Frederick, MD is seeking an experienced RN educator to support staff training and regulatory compliance. You will participate in annual facility assessments, identify educational needs, and develop comprehensive training plans aligned with policies and resident care standards.

Responsibilities include orientation, ongoing refresher training, content updates, and maintaining training records while ensuring confidentiality and safety across the facility.

Qualifications

• Must have nursing degree or RN program completion.
• Two years RN experience in long-term care preferred.
• Eligible to participate in federally funded health care programs.
• Must meet state licensure requirements.

Responsibilities

• Participates in facility assessment to determine staff knowledge and skills needs.
• Identifies and prioritizes educational needs via assessment.
• Develops training plans and educational calendars with Compliance Office.
• Plans and conducts orientation programs for all personnel.
• Monitors training attendance and completion to ensure compliance.
• Updates content to reflect current standards and policies.
• Collaborates with managers to develop competencies for resident care.
• Evaluates training program effectiveness with the Executive Director.
• Schedules trainings to minimize disruption to resident care.
• Maintains training records and CE documentation.
• Maintains confidentiality and promotes resident rights.
• Ensures safety/hygiene compliance and reporting of issues.
• Creates a culture of care and compliance with regulations.

Skills

Communication

Teamwork

Decision making

Conflict resolution

Electronic records

Attention to detail

Education

Nursing degree or RN program graduate

Tools

Word

Excel

Publisher

PowerPoint

Adobe

EMR systems

Job description

Description

Essential job functions:

• Participates in the completion of the facility assessment at least annually to determine the knowledge and skills required among staff to meet residents’ needs.
• Identifies and prioritizes the facility’s educational needs through the completion of an educational needs assessment, based on the facility assessment.
• Works closely with the facility’s Compliance Officer and other leaders in developing a training plan that addresses all regulatory requirements and any other topics identified in the facility assessment and/or needs assessment. Develop educational calendars in accordance with the plan.
• Plans, schedules, conducts, and oversees orientation programs for all personnel.
• Develops schedules, and directs refresher training, as necessary, for all personnel. Tracks attendance/completion of training to ensure that all required training is received by all personnel in a timely manner.
• Reviews educational content to ensure the information reflects current standards of practice and facility policies and procedures. Develop or revise content as needed. Utilizes outside resources for content development, such as consultants, content experts, or electronic learning systems.
• Collaborates with department managers to develop competencies required for meeting residents’ needs. Assists with evaluating competencies, depending on the knowledge-based, technical, or behavioral nature of competency.
• Cooperates with the Executive Director during routine evaluation of the training program’s effectiveness.
• Schedules for training with flexibility to ensure limited disruption of resident care, and ample opportunity for staff to attend. Posts notices of training(s) in advance.
• Maintains all training records, reports, instructional materials, and speaker qualifications related to each educational program.
• Provides opportunities for staff to obtain continuing education credits for maintaining certifications/licensure. Maintains all documentation related to continuing education.
• Maintains attendance records and individual training records in accordance with facility policy.
• Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
• Establishes a culture of care and compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Always follows appropriate safety and hygiene measures to protect residents and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or Executive Director. Protects residents from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.

Physical and Environmental job Requirements

• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the public.
• Must have patience, tact, and willingness to deal with difficult residents, family and staff.
• Must be able to relay information concerning a resident’s condition.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status for various infectious diseases.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in evacuation of residents during emergency situations.
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• May be subject to falls, burns from equipment, and/or odors throughout the day; encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
• Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
• May be subject to hostile or emotional residents, family members, visitors or personnel.
• Ability to work independently, and to organize, plan, and manage time effectively to complete assignments.
• Knowledgeable of nursing and medical practices, and ability to demonstrate knowledge and skills necessary to provide appropriate care to meet resident needs.
• Effective verbal and written communication skills and ability to exercise judgement.
• Strong listening skills and ability to deal with conflict with professionalism and courtesy.
• Intermediate computer skills, including ability to create documents in various programs (Word, Excel, Publisher, PowerPoint, Adobe), and navigate electronic medical record systems.
• Positive interpersonal relationship skills, including with people of all ages and cultures.

Required Qualifications

• A nursing degree from an accredited college or university or be a graduate of an approved RN program.
• Two years of experience as an RN in long-term care, preferred, but not required.
• Eligible to participate in federally funded health care programs.
• Must also meet state requirements for relevant licensures or certifications and have no disciplinary action in effect against professional license.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.