Quality Assurance & Training Specialist

State of Oklahoma; Oklahoma; On-site; USD 39,000 - 65,000; Full time

Job summary

State of Oklahoma, Oklahoma City, is seeking a full-time Quality Assurance & Training Specialist within the Science Department to conduct QA reviews of patient license applications, ensuring accuracy, consistency, and compliance with state laws and agency rules.

The role develops and delivers training for Patient License Processors, identifies quality issues, recommends corrective actions, and helps implement process improvements to maintain high program quality.

Qualifications

• Bachelor’s degree in quality management or a related field is required.
• Two years of experience in quality management is preferred.
• Experience with training development is a plus.

Responsibilities

• Develops and delivers training for new Patient License Processors.
• Conducts quality assurance reviews of patient license applications.
• Identifies deficiencies and recommends corrective actions.
• Maintains accurate and organized records of QA reviews and findings.
• Collaborates with leadership to improve training and processes.

Skills

Analytical reasoning

Critical thinking

Communication

Internal audit

Organization & planning

Collaboration

Problem solving

Quality management

Education

Bachelor's degree

Job description

Job Posting Title

Quality Assurance & Training Specialist

Agency

455 OK MEDICAL MARIJUANA AUTHORITY

Supervisory Organization

455 OK Medical Marijuana Authority

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

Up to $65,000 based on education and experience

The Oklahoma Medical Marijuana Authority (OMMA) is seeking a full-time Quality Assurance & Training Specialist. This is a state position governed by the Civil Service Rules, in state government located in Oklahoma City, OK. OMMA offers a comprehensive benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. The annual salary for this position is up to $65,000 based on education and experience.

Every position at OMMA brings an opportunity to build out new policies and procedures using innovative and creative problem-solving. With any opportunity, challenges rear their heads. Candidates must be willing to apply critical thinking and problem-solving skills to tackle challenges in order to succeed at OMMA. We are an agency that will not settle for status quo or complacency. Candidates must be willing to work hard to help OMMA be the best at what we are entrusted to do.

Basic Purpose

This position will work within the Science Department and is responsible for conducting quality assurance reviews on patient license applications to ensure accuracy, consistency, and compliance with applicable state laws and agency administrative rules. This position identifies quality issues and trends, documents findings, recommends corrective actions and process improvements, and assists with the development and implementation of quality assurance procedures. The position is also responsible for developing and delivering training to Patient License Processors based on identified training needs and quality assurance findings.

Typical Functions

• Works with department leadership to identify and assess training needs, develops instructional training programs and curriculum, creates assessment and evaluation tools, and develops materials, job aids, Standard Operations Procedures (SOP) and other resources for Patient License Processors.

• Develops and delivers training for new Patient License Processors and provides refresher and remedial training as needed.

• Assists with the development, implementation, and continuous improvement of the department’s quality assurance program.

• Conducts quality assurance reviews of patient license applications to assess accuracy, consistency, completeness, and compliance with applicable state laws, administrative rules, policies, and procedures.

• Identifies, documents, and evaluates deficiencies and trends identified through quality assurance reviews and recommends appropriate corrective actions.

• Develops and delivers training to address deficiencies or recurring issues identified through quality assurance reviews.

• Develops and maintains accurate and organized records of quality assurance reviews, findings, corrective actions, and related documentation in accordance with agency requirements.

• Investigates quality issues and recommends changes to internal processes, procedures, training, or systems to prevent recurrence and improve overall program quality.

• Analyzes quality assurance findings and communicates program performance, trends, risks, and compliance concerns to department leadership.

• Exercises discretion and maintains confidentiality when reviewing applications, handling sensitive information, and reporting quality assurance findings.

• Participates in regularly scheduled team meetings to discuss quality assurance findings and make recommendations to improvements to training, policies, procedures, and processes.

• Other duties as assigned.

Knowledge, Skills, Abilities and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of problem solving; situation analysis; agency short- and long-term goals; quality management standards; quality tools and processes; strategies, such as total quality management (TQM); applying quality management techniques to agency systems of delivery; and customer service.

Skills required at this level include skill in analytical reasoning; critical thinking; and communication, both oral and written; conducting an internal audit; organization and planning; and collaboration.

Abilities required include the ability to work in a team environment; meet deadlines; establish and maintain effective working relationships with internal and external partners; communicate technical language to a variety of audiences with varying degrees of quality management knowledge in an understandable manner, both in oral and written form; maintain and gain new knowledge of quality management techniques.

Education and Experience

Education and Experience requirements at this level consist of bachelor’s degree and two (2) years of experience in quality management.The required two (2) years of experience must have been gained in a position where quality management was a primary or core function of the job, rather than a secondary responsibility performed in conjunction with other primary job duties.

Preferred Qualifications

Preference will be given to candidates with licensing or regulatory program experience and to candidates with experience in training and quality assurance.

Physical Demands and Work Environment

Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long period of sitting and daily use of computer and phone.

PLEASE NOTE: You are ineligible for OMMA employment if you are: an individual that has a direct or indirect interest in a licensed medical marijuana business; an individual who has or whose spouse, parent, child, spouse of a child, sibling, or spouse of a sibling has an application for a medical marijuana business license pending before the Department; a member of the board of directors of a medical marijuana business; or an individual financially interested in any licensee or medical marijuana business.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.