Quality Assurance Technician Level 5

ADP, Inc.; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

CraftMark Bakery seeks a Quality Assurance Technician for night shift to support production and quality programs. You will conduct sampling, testing, data entry, and incident investigations to ensure food safety and product quality across operations.

Required at least two years in QA labs or manufacturing, with an associate degree in food science or related field preferred. Strong Excel/Outlook skills and good communication are essential.

Qualifications

• Basic math skills required.
• Proficient with Excel and Outlook applications.
• Excellent written and verbal communication.

Responsibilities

• Prepare, bake and analyze product samples during production.
• Prepare, bake and analyze samples postproduction when needed.
• Enter data into quality databases and escalate non‑conforming products.
• Conduct post‑cleaning and pre‑operational inspections.
• Perform environmental, ATP or allergen swabs as directed.
• Collect and process retain/hold samples for investigations.
• Perform analytical and organoleptic testing on raw/finished product.
• Maintain accurate, legible records.
• Initiate HOLD for non‑compliant product (safety/quality).
• Inform line leadership of quality or safety trends.
• Perform metal detector checks on line reject samples.
• Verify labels and packaging for accuracy.
• Calibrate tests and perform minor maintenance on lab equipment.
• Follow escalation protocol for food safety incidents.
• Conduct line audits as required.
• Initiate incident reports for non‑compliant situations.
• Provide project support for QA as assigned.
• Collect and ship samples for external analysis.

Skills

Basic math

Microsoft Excel

Microsoft Outlook

Education

Associate degree in food science or related science

Associate degree in food science or related science (preferred)

Job description

Job Title: Quality Assurance Technician - Nights (Level 5)

Reports to: Director of Quality Assurance

Summary

This position is responsible for maintaining quality and food safety compliance, in direct support of the operation of the business unit they are assigned to. This entails product releases, Hold processing, incident report investigations, audits, reports and key data maintenance.

Essential Functions

• Prepares, bakes and analyzes product samples during production.
• Prepares, bakes and analyzes product samples postproduction as required
• Enters data into quality databases and escalates non-compliant products to leadership for corrective action.
• Conducts post-cleaning and pre-operational inspections.
• Conducts environmental, ATP, or allergen swabbing as directed.
• Collect and process retain or Hold samples in support of complaint or incident investigations.
• Perform key analytical and organoleptic testing of raw/finished product as required.
• Maintain accurate and legible records.
• Initiate HOLD for any non-compliant product in either food safety or product quality.
• Inform line leadership of any situation regarding product quality trends, food safety or labeling.
• Perform metal detector investigation of reject samples brought in from the line.
• Perform label and packaging verifications.
• Maintain calibration tests and minor maintenance of lab equipment.
• Follow the escalation protocol for any food safety incidents.
• Conduct line audits as required.
• Initiate IR (Incident Report) for any non-compliant situations.
• Project support for QA as assigned.
• Collect and ship samples for outside analysis.

Required Education and Experience

Required

• Minimum of two (2) years previous quality assurance lab experience or two (2) years of manufacturing experience

Preferred

• Associate degree in food science or related science

Competency

• Basic math skills
• Proficient in Microsoft Excel and Outlook
• Strong written and verbal communication skills

Supervisory Responsibility

• This position has no supervisory responsibilities.

This position operates in a professional office environment and out in the manufacturing operation. The role routinely uses standard office equipment such as computers, phones, photocopiers, and other office equipment. All required PPE for plant operational safety is expected to be used. Position requires ability to communicate and work well with peers.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. Requires lifting of up to 30 pounds.

Physical Demands

• Regularly required to talk or hear.
• Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

CraftMark Bakery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, veteran status, disability status, genetic information, or any other protected category.

Craft Mark Bakery participates in E-Verify.