Quality Assurance Technical Representative

Duro-Last; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k) and Roth

Health, Dental, Disability, and Life

Well-being programs

HSAs & FSAs

Vision benefits

Paid time off

Parental leave

Educational assistance

Job summary

Duro-Last, a brand of Amrize Building Envelope, seeks a Quality Assurance Technical Representative to perform warranty and technical services remotely from Texas. This field-based role includes on-site inspections, leak investigations, small repairs, and collaboration with licensed roofing contractors to ensure proper application and safety.

The ideal candidate will have construction experience, travel 10–15%, strong communication skills, and the ability to educate customers on warranty

Qualifications

• Bachelor's degree in Construction Management or Architecture, or 4 years active duty.
• High School Diploma with 4 years construction industry experience.
• Willingness to travel 10–15% overnight travel.

Responsibilities

• Performing technical inspections of commercial roofing applications for warranty coverage.
• Investigate leaks and perform small repairs to stop leaks.
• Assist in larger warranty repairs in the region.
• Educate customers on specifications and warranty requirements.
• Develop strong customer relationships and manage expectations.
• Follow safety regulations and company policies.
• Communicate with customers and prioritize workload to meet service demands.

Skills

Customer service

Verbal & Written Communication

Time management

Organizational skills

Problem solving

Driver's license

Education

Bachelor's degree in Construction Management or Architecture

4 years active duty

High School Diploma with 4 years construction experience

Tools

PPE usage

Respirator fit test knowledge

Job description

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions.

We're seeking a Quality Assurance Technical Representative who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

About The Role

Field based technician (with company truck and your home office) for warranty/technical services at Amrize Building Envelope.

This is a fully, remote position based in Texas - the ideal candidate will reside in Dallas-Fort Worth.

What You'll Accomplish

• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage.
• Perform leak investigations & make small repairs to stop the roof from leaking.
• Assist in completing larger warranty repairs in the region.
• May assist other FTR’s with training licensed roofing contractors in proper application techniques for Duro-Last Roofing products.
• Responsible for educating customers on specifications and what is needed to warrant the application they are installing.
• Ability to develop strong customer relationships and inspire customer confidence.
• Ability to follow corporate and division policies and applicable governmental safety regulations are required.
• Maintains an understanding of current business initiatives and helping to ensure that they are doing their part to achieve them.
• Communicating with customers and balancing customer expectations on service calls and inspections; ability to prioritize work load.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors

What We're Looking For

Education: Bachelor Degree in Construction Management, or Architecture; or minimum 4 years active duty; or High School Diploma with minimum 4 years in construction industry.
Field of Study Preferred: Construction
Required Work Experience: Minimum 4 years in construction industry.
Travel Requirements: 10-15% Over night/out of town travel required.

Additional Requirements

• Must be personable and professional and maintain high level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills are a must.
• Must be able to travel overnight 10% to 15% of the time by air or vehicle.
• Must also be able to work flexible hours with minimum notification when necessary.
• Must possess a current driver’s license.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

What We Offer

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

#Duro-Last

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.