Quality Assurance Team Member

Clayton Homes; Morristown, Morristown (TN, NJ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401K matching

Paid parental leave

Tuition reimbursement

Employee assistance programs

Volunteer time off

Wellness programs

Job summary

Clayton is seeking a Quality Assurance Coordinator in Morristown, TN to guide quality across production, ensure compliance with codes and company policies, and act as liaison with different teams.

You will analyze issues, monitor documents, train staff, and drive continuous improvements, with focus on HUD/ECRs and DAPIA processes.

This full-time role offers benefits, growth opportunities, and a collaborative environment that values quality and safety on every build.

Qualifications

• High school diploma or equivalent required.
• Construction industry experience preferred.
• Ability to read and interpret architectural/engineering drawings and specs.
• Proactive approach to quality and compliance.
• Knowledge of facility machinery and equipment is desirable.
• Strong communication with all team members at all levels.
• Understanding of construction trades, codes, and regulations.

Responsibilities

• Identify service issues within the facility.
• Analyze root causes of service issues.
• Recommend improvements to prevent recurrence.
• Maintain master copies of documents including supplier data and audits.
• Distribute materials with explanations of changes.
• Maintain the online DAPIA system.
• Initiate ECRs for design or floor plan changes.
• Follow up paperwork to ensure changes align with drawings.
• Perform systematic line inspections in a 15-day rotation.
• Escort IPIA inspections through the plant.
• Provide QA training with team members as needed.
• Update QA administration databases for training.
• Maintain testing certifications.
• Report QA findings and keep leadership informed.
• Other duties as assigned.

Skills

Quality control

Reading drawings

Quality assurance

Proactive quality

Communication

Construction knowledge

Problem solving

Education

High school diploma / GED

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes.

From entry-level to more experienced positions, we’re actively recruiting individuals who are passionate, positive, and eager to learn.

We then equip you for success, whether you're in the office, in the field, or on the floor.

As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary

The Quality Assurance Coordinator acts as a liaison throughout the production process to ensure compliance to all respective codes, company policies, and quality of the product(s).

Duties / Responsibilities

• Identifying service issues within the facility
• Analyzing root causes of service issues
• Recommending improvements / corrections to mitigate future service issues
• Maintain current master copy of all documents including supplier data, supplier audit reports, DAPIA, ECR’s, record of changes, CEF forms, etc.
• Distribute materials (DAPIA updates, supplier data, product standards, etc.) with explanation of changes / additions
• Maintenance of the on-line DAPIA
• Initiate ECR’s for proposed changes or modifications of the DAPIA designs or floor plans
• Follow up with all paperwork distributions to assure changes are being made in accordance with distributed drawings and specifications
• Perform a systematic, documented line inspection, in a 15-day rotation of CCI items, material installation, and observation of testing equipment
• Follow up inspections of yard work and re-testing
• Ensure that the QA Administration – FTC Database is updated routine and monitor for repetitive issues
• During IPIA inspections, escort the IPIA throughout the plant
• Assist in the accurate and timely completion of HUD 302, Alternate Construction, and Energy Star reports
• Provide QA and DAPIA training with team members as needed
• Ensure QA Administrative database for Training is updated timely and accurately
• Maintain testing certification(s) as required
• Report all quality control and IPIA findings, complete CEF as needed
• Keep the General Manager and Production Manager aware of problem areas and top three issues
• Assist with maintaining QA information boards
• Other duties as assigned.

Qualifications

• High school diploma / GED or equivalent experience required
• Construction industry experience preferred
• Ability to read and interpret architectural / engineering drawings and specifications
• Ability to take a proactive approach to quality
• Working knowledge of facility machines, tools, and equipment
• Ability to track and report on quality issues
• Ability to communicate efficiently and effectively with all team members at all levels within the facility
• Solid understanding of construction trades and quality practices, codes, regulations, etc.

Physical Demands

Must be able to lift and carry up to 50 lbs. Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.

Must be able to communicate with others via phone, email, and in person.

Must be able to exchange accurate information with others.

Work environment is not temperature controlled and may result in exposure to extreme temperatures.

Work primarily involves sitting / standing, up to 4 hours at a time.

Travel Requirements

None

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package.

Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.

Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Supply

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership.

Clayton is committed to Opening Doors to a Better Life.

We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.

Our success is in our team members – join our team and see how you can help us build a better tomorrow.

As a shared service, Home Team team members support many functions across the Clayton enterprise.

The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more.

We believe our strength is our people.

That's why we invest in opportunities for our team members to personally and professionally grow.

As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions.

With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry.

Our collaborative and innovative culture encourages team members to grow to their full potential.

Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year.

Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price.

We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all.

This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group.

With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process.

Clayton Retail sells more than 25, 000 homes annually, as we strive to help customers achieve homeownership across America.