Quality Assurance Supervisor

DHL Supply Chain; New Whiteland (IN); On-site; Confidential; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Prescription Coverage

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain in Indiana is seeking a Quality Assurance Supervisor for 2nd shift (Mon-Fri, 3:30 p.m.–11:30 p.m.) to oversee QA programs and daily quality control activities within the DHL Quality Management System. The role leads hourly associates, drives CAPA, audits, training, and reporting, while ensuring regulatory and customer requirements are met.

Applicants should have a Bachelor's degree (preferred) and strong analytical and communication skills, with a track record in people

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Proficient with computer applications.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management skills.

Responsibilities

• Supports maintenance and continuous improvement of the overall quality system and procedures.
• Assists with regulatory, customer and third-party audits.
• Tracks, monitors, and reports QA metrics for the site.
• Monitors training and development of site associates for compliance.
• Acts as a customer point of contact for QA issues as assigned.
• Helps develop and distribute regular management reports.
• Ensures regulatory requirements for operations are met daily.
• Ensures customer service and business standards are maintained.
• Oversees inspections and daily Gemba activities.
• Supervises and trains hourly QA staff (Operators, QA Tech I/II).
• Performs other duties as assigned.

Skills

QA knowledge

Data analysis

Written & verbal communication

Training & facilitation

Self management

People management

Education

Bachelor's degree

Job description

This is a 2nd shift role - Monday - Friday -3:30 p.m. -11:30 p.m.
The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.
For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.
Quality Assurance Supervisor (US-N)
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Required Education And Experience

• Bachelors Degree, preferred
• Some knowledge of QA, preferred
• People management experience, preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.
Our Organization is an equal opportunity employer.