Quality Assurance Supervisor

DHL Supply Chain; New Albany (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor for a 1st shift role (8:30 a.m.–4:30 p.m., Mon–Fri) with occasional overtime based on business needs. This position oversees a quality program and hourly QA staff to ensure site compliance with DHL QMS and customer/regulatory requirements.

The role emphasizes supporting CAPA, audits, training, and reporting, with a focus on continuous improvement and strong communication within a fast-paced logistics environment.

Qualifications

• Bachelor's degree preferred; QA knowledge beneficial.
• People management experience preferred.
• Strong written and verbal communication skills.
• Self management and initiative are valued.

Responsibilities

• Support maintenance and continuous improvement of the quality system.
• Assist on regulatory, customer and 3rd party audits.
• Track and report QA metrics for the site.
• Monitor training and development of site associates for compliance.
• Be a point of contact for QA issues and initiatives.
• Partner with QA management to prepare reports.
• Meet regulatory requirements for operations daily.
• Supervise and coach hourly QA staff.

Skills

People management

Data analysis

Communication skills

Self management

Training and facilitation

QA knowledge

Education

Bachelor's Degree, preferred

Job description

This is a 1st shift position, Monday through Friday, from 8:30 a.m. to 4:30 p.m., with occasional overtime as business needs require.

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.

Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Required Education And Experience

• Bachelors Degree, preferred
• Some knowledge of QA, preferred
• People management experience, preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management

• DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.
• DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.